Director, Customer Success

About the role

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Responsibilities

• Provide ‘hands-on’ support and build the team as needed.
• Develop and execute effective strategies to win and maintain customer accounts.
• Identify, qualify, develop, and close sales against quota in Enterprise accounts.
• Build and establish relationships with current and potential Enterprise customers, partners, system integrators, VARs, and OEM customers (as required).
• Uncover opportunities for senior management to generate revenue from high-level executives.
• Assemble a pipeline of both short-term and long-term opportunities through target lists for the Enterprise market.
• Travel to customer sites to present Supermicro’s products, solutions, and services as well as to maintain account integrity.
• Supervise varied levels of a Customer Success sales team, including directing work, providing training and development, and managing performance-related issues.

Requirements

• Bachelor’s degree and MBA preferred.
• Minimum 15+ years’ experience in a server & AI sales environment preferred.
• Results-oriented drive and a solid work ethic.
• Solid oral and written communication skills, executive presence, and judgment.
• Ability to prioritize and manage competing tasks in a fast-paced environment.
• Strong negotiation, presentation, and closing skills.
• Willingness to utilize self-admin skills as needed.
• Strong command of the English language; proficiency in a second language is a plus.
• Based in San Jose, California.
• Ability to travel up to 35% of the time or as needed.

Pay

Salary Range: $185,500 – $208,097. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.