Director, Customer Success

For our client, we are seeking a Director, Customer Success to join the team of a leader in the Manufacturing & Automotive space. This leader will shape the customer success function for complex enterprise accounts in a highly automated industrial environment. The role will focus on building scalable processes, strengthening executive relationships, and improving retention and growth across key customer segments. You will partner closely with operational, commercial, and cross-functional teams to ensure customers realize long-term value from the company's advanced fulfillment and warehousing solutions. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $150,000 – $180,000 annually Responsibilities Develop and execute customer success strategies to drive retention and satisfaction Lead and coach a team of Customer Success Experts across customer segments Establish scalable customer success processes and playbooks Champion customer feedback initiatives to support business improvements Build and maintain executive-level relationships with key stakeholders Lead strategic account planning and executive business reviews Drive initiatives to improve customer retention and account growth Monitor operational performance and customer success metrics for proactive management Qualifications Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field MBA or advanced degree preferred 15+ years of experience in customer success, strategic account management, or logistics 5+ years leading customer success or account management teams Strong experience managing enterprise customer relationships and executive stakeholders Proven ability to improve customer retention and account growth Data-driven mindset with experience leveraging metrics and analytics Benefits Remote work opportunity Travel flexibility with up to 50% on-site meetings with clients Support for personal expense management with reimbursement options Collaborative environment with opportunities to work alongside various teams Exposure to a pioneering fulfillment and automated warehousing business Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.