Director, Customer Success

About the role

The Director of Customer Success at Husky TechnologiesTM is responsible for the financial performance and growth of the sub-territory, ensuring customers realize the full value of their Husky products throughout the product lifecycle. Key responsibilities include direct customer support, managing service metrics, leading a team of CSM Business Managers, regional Service teams, and CSM Sales Support, and driving service product quality improvements.

Responsibilities

• Develop best practices for improving customer support response times
• Establish service approaches that maintain commitment levels
• Drive the transition to proactive service by developing processes and incentivizing both customers and employees
• Develop innovative service packages aligned with customer goals and promoting future equipment orders
• Establish processes for lead generation to drive growth
• Collaborate with Husky business teams to ensure successful customer start-ups
• Collaborate with Husky Sales Teams to achieve aligned goals and strategies within the customer base
• Understand market dynamics and capitalize on opportunities such as tooling services

Requirements

• Bachelor's degree in Engineering or Mold-Making, or equivalent experience
• Significant technical understanding of Husky’s current and legacy machines, molds, and hot runners
• Strong computer skills and organizational abilities
• Demonstrated decisiveness, reliability, mental toughness, self-motivation, and energy
• Willingness to travel frequently
• Fluent Spanish language skills required

Qualifications

• 5+ years of management experience, preferably in growing businesses and P&L responsibility
• Financial degree, Business degree, or MBA (not required)

Skills

• Understanding of Husky plastic injection molding technology
• Business drivers for injection molding companies
• Very strong verbal and written communication skills
• Proficiency in preparing and delivering professional presentations

Benefits

Husky TechnologiesTM offers a competitive compensation and benefits package, along with excellent opportunities for growth and advancement. The company is committed to equal employment opportunity and respects diversity in the workplace. It also values creating a safe and inclusive work environment.

Pay

Details on pay are not specified in the job description.

Schedule

Details on the schedule are not specified in the job description.