Director, Customer Success

About the role

The Director of Customer Success at Husky TechnologiesTM is responsible for driving financial performance and customer satisfaction. They lead a team in providing comprehensive customer support and service, ensuring alignment with corporate goals and customer satisfaction.

Responsibilities

• Develop best practices for improving customer support response times
• Establish service approaches that maintain commitment levels
• Drive the transition to proactive service by developing processes and incentives
• Develop innovative service packages aligned with customer goals
• Establish processes for lead generation to drive growth
• Collaborate with Husky business teams to ensure successful customer start-ups
• Collaborate with Husky Sales Teams to meet strategic goals
• Understand market dynamics and capitalize on opportunities
• Manage key account service relationships
• Tactfully handle exception escalations

Requirements

• Bachelor's degree in Engineering or Mold-Making, or equivalent experience
• Significant technical understanding of Husky's current and legacy machines, molds, and hot runners
• Strong computer skills
• Highly organized
• Demonstrated decisiveness, reliability, mental toughness, self-motivation, and energy
• Willingness to travel frequently
• Fluency in Spanish

Qualifications

• 5+ years of management experience, preferably in growing businesses and P&L responsibility
• Financial degree, Business degree, or MBA (asset but not required)

Benefits

Husky TechnologiesTM offers a competitive compensation and benefits package, along with excellent opportunities for growth and advancement.

Pay

Competitive compensation package offered.

Schedule

Frequent travel within the sub-territory is required.