Director, Customer Success

Full‑time position based in Charlotte, NC.

About the role

At Husky Technologies™ our success is based on your success. We build the strongest team possible to keep customers in the lead through innovation, close relationships, and a unique culture. The Director of Customer Success is responsible for sub‑territory P&L financials and year‑over‑year growth while ensuring customers realize the full value of Husky products from installation through the entire product life‑cycle. This role leads CSM Business Managers, regional Service teams, and the CSM Sales Support team, developing and executing business plans that align with corporate goals, balance customer satisfaction with business growth, and transition service work from reactive to proactive.

Key Responsibilities

• Develop best practices for improvements in customer support response times.
• Establish service approaches that lead to Commitment Maintained.
• Drive the shift to proactive service by developing processes and incentivizing customers and employees.
• Develop innovative service packages that align goals with customers, promote stickiness to Husky for future equipment orders, and ultimately drive growth.
• Establish processes for lead‑generation to drive growth.
• Collaborate with Husky business teams to ensure customer start‑ups are successful in every way.
• Collaborate with Husky Sales Teams to meet aligned goals and strategies within the customer base.
• Understand market dynamics and capitalize on opportunities such as tooling services.
• Travel regularly within the sub‑territory for customer issue resolution and business development.
• Manage Key Account service relationships and handle exception escalations as they arise.
• Operate CSM as a profit center and transition the majority of Husky service work from reactive to proactive.

Qualifications

• Engineering or Mold‑Making degree or equivalent experience.
• Financial degree, Business degree, or MBA is an asset but not required.
• 5+ years in management of teams.
• Experience in building growing businesses; P&L responsibility preferred.
• Fluent Spanish language skills are required.

Skills & Abilities

• Understanding of Husky plastic injection molding technology, including design, manufacturing, and operation.
• Knowledge of business drivers for injection molding companies.
• Very strong verbal and written communication skills.
• Skilled at preparing and delivering highly professional presentations.
• Significant technical understanding of Husky’s current and legacy machines, molds, and hot runners.
• Significant technical understanding of Husky’s service products.
• Strong computer skills and highly organized.
• Demonstrated decisiveness, reliability, mental toughness, self‑motivation, and energy.
• Willingness to travel frequently.

Benefits

Husky Technologies offers a competitive compensation and benefits package, excellent opportunities for growth and advancement, and a commitment to a safe, inclusive workplace.