Director Customer Fulfillment & Order Management

Major Responsibilities

• Leverages feedback from internal/external stakeholders and metrics to identify opportunities for continuous improvement for order management and the OTC & SLM work streams globally
• PARTNERS WITH STAKEHOLDERS TO TRANSLATE BUSINESS REQUIREMENTS INTO SYSTEM SOLUTIONS
• DESIGNS AND DIRECTS THE WORK OF THE FUNCTIONAL AREA
• SLEEPS, COACHES AND DEVELOPS THE TEAM, SETTING OBJECTIVES THAT ALIGN WITH COMPANY STRATEGY TO INSPIRE AND MOTIVATE THE TEAM
• MANAGES ORGANIZATIONAL TALENT THROUGH PERFORMANCE MANAGEMENT, SUCCESION PLANNING AND DEVELOPMENT
• DESIGNS AND DIRECTS PROCESSES BY WHICH TEAM AND INDIVIDUAL PERFORMANCE ARE RECOGNIZED, FEEDBACK IS CONSISTENTLY DELIVERED AND PERFORMANCE IS SYSTEMATICALLY IMPROVED
• PARTICIPATES IN CROSS-FUNCTIONAL, GLOBAL PLANNING MEETINGS WITH DECISION MAKERS, SYSTEMS OWNERS, PROJECT TEAMS AND OTHERS TO DEFINE BUSINESS REQUIREMENTS AND GOALS TO IDENTIFY AND RESOLVE ISSUES WITH SCALABLE, SUSTAINABLE SOLUTIONS
• DRIVES STANDARDIZATION WHERE POSSIBLE ACROSS ALL BUSINESS VERTICALS
• ENSURES THAT ORDERS ARE MANAGED WITH A HIGH LEVEL OF ACCURACY
• IMPLEMENTS AND MEASURES PRE-SET METRICS TO UTILIZE IN TEAM EVALUATION, TRAINING AND PERFORMANCE STANDARDS
• DEVELOPS AND UTILIZES REPORTING TO EFFECTIVELY MEASURE PERFORMANCE, DRIVE ACCOUNTABILITY, AND RECOMMEND OPPORTUNITIES FOR IMPROVEMENT

Minimum Job Requirements

• Education: Bachelor Degree in Business, Finance, Supply Chain, or equivalent experience
• Work Experience: 7 years of OTC experience with leading ERP system, 5 years progressive leadership experience

Knowledge / Skills / Abilities

• In depth knowledge of end to end OTC business processes including areas such as Order Management, Order Fulfillment, Invoice Management and Inventory Segmentation and Management
• Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills
• Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude
• Excellent decision-making skills with a customer focus
• Buils constructive and effective relationships across all levels of the organization