Director, Customer Experience Strategy

About the role

Grade Level (for internal use): 13. S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer‑centric, CX strategy that shapes how the Energy division sets priorities, makes decisions, and drives growth. This is a senior strategic leadership role focused on influence, alignment, and direction. The role ensures experience ambition are core inputs into divisional strategy, business unit plans, and enterprise initiatives. Working in close partnership with Energy Strategy, Business Line Strategy leaders, and the CX Leadership Team, this role ensures Customer Experience is a strategic advantage for the division and a catalyst for innovation, differentiation, and long‑term value creation.

About S&P Global Energy: At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing;