Director, Customer Experience

About the role

The Director of Customer Experience (CX) leads the design, activation, and continuous improvement of the end-to-end customer journey across all touchpoints: stores, digital channels, service centers, and post-purchase care. Reporting to the Vice President – Ben Bridge Brand & Customer Experience, this role ensures the customer experience is a direct expression of the Ben Bridge brand: consistently elevated, emotionally resonant, and differentiated in a competitive luxury market. The Director champions a customer-centric culture and partners with internal and external stakeholders to deliver effortless, personalized, high-trust interactions.

Responsibilities

• Customer Experience Strategy: In partnership with the VP – Ben Bridge Brand & Customer Experience, drive the development