Director, Customer Engineering - Oahu

About the role

Oversee and direct personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu. Represent the Company in working with various stakeholders (customers, developers, large property owners, government agencies—city, state, federal, military, Hawaii Public Utilities Commission). Support the company’s emergency responses for storms, public safety power shutoff, and similar events.

Responsibilities

• Direct division policies, practices, workforce staffing, and 5-year capital and O&M budget.
• Develop, initiate, and manage division activities and programs to ensure Division and Company goals and objectives are achieved and satisfy financial and regulatory compliance needs.
• Drive a culture of safety, employee recognition, and development through proactive leadership and example.
• Ensure adherence to safe work practices and standard operating procedures, reinforcing positive behaviors and addressing at-risk actions.
• Provide technical, quality, and safety leadership by optimizing existing systems and collaborating with safety personnel to maintain compliance with federal, state, and company safety regulations, as well as industry best practices.
• Participate in Company emergency response activities as assigned.

Requirements

• Bachelor of Science in Electrical Engineering.
• Thorough knowledge of principles of power engineering, transmission, distribution, generation, substation, and planning.
• Knowledge of the major elements of the electric utility business, especially in a regulated environment.
• Knowledge of policies and procedures pertaining to the Hawaii Public Utilities Commission Rules and Regulations, Bargaining Unit Contractual Agreement, Electric Service Installation Manual (ESIM), Health and Safety Manual, etc.
• Knowledge of project and program management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, and mitigating risk.
• Knowledge and understanding of budgeting and forecasting processes.
• Knowledge of emotional intelligence in managing and influencing individuals.
• Knowledge of general procurement policies, processes, and responsibilities.
• Broad management and leadership knowledge to lead teams across different disciplines.
• General knowledge of practical pole and line, generation, and substation construction.
• Thorough knowledge of leadership and change management methodologies and practices (e.g., leadership training, Lean Leadership, ADKAR Change Management).
• Working knowledge of other business process improvement and reengineering systems.
• Working knowledge of the union contract and managing union employees.
• Working knowledge of financial controls and regulatory requirements (e.g., SOX, PUC).
• Working knowledge of personal computers and related software applications (e.g., spreadsheets, word processing, database management).

Skills

• Demonstrated ability to make good decisions quickly with limited information, monitor results, and refine or revise decisions based on observed outcomes.
• Demonstrated ability to direct, manage, and supervise an organization of 25+ personnel.
• Demonstrated ability to build effective working relationships with business leaders, customers, and stakeholders at all levels.
• Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.
• Demonstrated very effective written, verbal, and listening communication skills through all levels of the Company.
• Demonstrated strong presentation and platform skills to conduct and facilitate various programs and participate in public speaking functions.
• Demonstrated ability to lead a team of professionals through challenging times to successful outcomes.
• Demonstrated ability to build great teams and mentor the professional development of individual team members.
• Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy, and discretion.
• Analytical and conceptual skills to assess issues, recommend, and implement appropriate actions.
• Demonstrated ability to effectively develop and manage budget and labor forecast, ensuring actual cost stays within budget.
• Demonstrated excellent supervisory/leadership skills and ability to deal effectively with employees at all levels under widely varying circumstances.
• Analytical, administrative, and computer skills.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Demonstrated ability to manage situations where long-term principles are more important than convenient, short-term solutions, including preparing and executing strategies to position the Company for a positive customer experience.

Qualifications

• Extensive (7 or more years) of supervisory and leadership experience.
• Five (5) or more years of experience in the regulated electric utility industry.
• Five (5) or more years of experience building effective working relationships with business leaders, customers, and stakeholders at all levels.

Preferred Qualifications

• Professional Electrical Engineering (PE) license.
• Master’s degree in business administration.
• Two (2) or more years of experience in regulatory matters before the Hawaii Public Utilities Commission or an equivalent agency with ratemaking jurisdiction for electric utilities.
• Experience in distribution power system design and construction, tariff, and distribution standards.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. The company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come.

Pay

The hiring range for this position is $141,400.00 to $183,800.00. The selected candidate will be placed according to skills and qualifications.

Location: Honolulu – Oahu
Number of vacancies: 1