Director, Customer Enablement & Learning

Position Overview

We’re searching for a Director, Customer Enablement & Learning to join our Activation Services team in remote location. The Director, Customer Enablement & Learning will lead our customer-facing learning organization. This role owns how customers learn, adopt, and become proficient in Applied’s software through innovative, customer‑centric learning experiences that evolve as new technologies emerge and customer needs, maturity, and product capabilities change.

What You’ll Do

• Own the strategy and execution for customer enablement and learning across Applied’s software portfolio.
• Lead, develop, and evolve a team currently responsible for private, customer-specific training and scalable virtual group learning programs.
• Design customer learning journeys that support onboarding, proficiency, advanced usage, and ongoing optimization.
• Ensure learning experiences are role-based, workflow-oriented, and outcome-driven, not feature-centric.
• Balance tailored private training with repeatable, scalable virtual learning models that meet customers at different stages of maturity.
• Partner closely with Onboarding & Success Services leaders, Support, Product, and Sales to align learning experiences to implementation milestones and customer goals.
• Establish quality standards and expectations for learning design, delivery, and customer experience.
• Use adoption data, customer feedback, and health indicators to continuously refine learning approaches.
• Forecast demand and manage capacity to deliver high-quality learning experiences at scale.
• Serve as a senior leader within Onboarding & Success Services, shaping how customer learning supports broader adoption and success outcomes.

Who We’re Looking For

• 10+ years’ experience in customer enablement, customer education, software training, or professional services within a SaaS or technology environment.
• 5+ years’ experience leading and developing teams, including senior individual contributors and managers.
• Deep understanding of adult learning principles and how people learn complex software in real-world environments.
• Proven ability to design learning experiences that drive adoption, proficiency, and behavioral change, not just knowledge transfer.
• Curious and comfortable experimenting with AI and emerging technologies as tools to enhance how customers learn, without losing focus on human-centered design and outcomes.
• Strong customer-centric mindset, with a focus on outcomes such as time to value, product usage, and long-term success.
• Operational rigor – able to define processes, manage capacity, and scale learning programs without sacrificing quality. Ability to analyze and demonstrate impact of programs delivered, with a goal of maximizing impact.
• Comfort partnering cross-functionally and influencing without direct authority.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
• A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Starting Salary Range

The targeted starting base salary in the United States for this position ranges from $140,000 - $175,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.