Director, Customer Advocacy

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, etc. Must preserve all substantive information. We need to parse the posting. Key sections: - About Outreach (company description) - maybe not needed as heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. "About the role" likely corresponds to description of role. "Responsibilities" corresponds to "Your Daily Adventures Will Include". "Requirements" maybe "Our Vision of You" includes experience etc. "Qualifications" maybe similar. "Skills" maybe specific skills. "Benefits" from "Why You’ll Love It Here". "Pay" from salary range. "Schedule" maybe location remote? Not schedule. There's no explicit schedule info. So we may omit Schedule if not present. We must not create sections with filler like "not specified". So only include sections where we have content. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include details like company description? Not required headings but maybe we can include as a paragraph before sections? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use

for section headings (e.g. those). Likely we should only use those headings. However we could include a brief intro paragraph before sections (maybe not heading). The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can have a

for company overview etc. Thus output: maybe a

about Outreach, then

About the role

with paragraph describing role, then

Responsibilities

with

• list of daily adventures, then

  Requirements

  with list from "Our Vision of You" (experience, skills, etc). Then maybe

  Qualifications

  could be similar but we might combine? The instruction says prefer a few substantive sections over many thin ones. So we could combine Requirements and Qualifications into one? But they ask to use those headings if content exists. We have content for both maybe overlapping. Could treat "Our Vision of You" as Requirements and Qualifications combined. But we need to decide. We have "Our Vision of You" bullet points: 10+ years experience, proven track record connecting with individuals, exceptional communication skills, experience leveraging customer advocacy technologies, passion for customer experience, demonstrated ability to design, launch, and scale advocacy or influencer programs company-wide that drive measurable business outcomes, experience working with executive leadership and senior stakeholders, direct involvement with customer advisory boards and NPS programs is a plus, proven ability to build, mentor, and develop a team, team player, cross-functional influencer, internal champion. These could be considered Requirements and Qualifications. We could split: Requirements = mandatory (10+ years experience, proven track record, communication skills, experience leveraging tech, passion, ability to design/launch/scale programs, experience with exec leadership, ability to build/mentor team, team player). Qualifications = plus items (customer advisory boards/NPS, etc). But we can also just put all under Requirements and omit Qualifications if no distinct content. However we have some plus items that could be qualifications. Better to include both sections: Requirements (mandatory) and Qualifications (plus). We'll need to extract. From "Our Vision of You": list items: - With 10+ years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills. - Experience leveraging customer advocacy technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact. - Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders. - Demonstrated ability to design, launch, and scale advocacy or influencer programs company-wide that drive measurable business outcomes. - Experience working with executive leadership and senior stakeholders, including presenting to and advising the C-suite, to create impactful, high-trust experiences. - Direct involvement with customer advisory boards and NPS programs is a plus. - Proven ability to build, mentor, and develop a team, driving measurable improvements in performance and readiness for higher responsibilities. - A team player, cross-functional influencer, and internal champion of our customers. Thus mandatory: first six items (maybe up to experience with exec leadership). Plus: direct involvement with customer advisory boards and NPS programs is a plus. Also proven ability to build mentor team maybe mandatory? It's listed before plus. We'll treat that as mandatory. Thus Requirements: bullet list of those mandatory items. Qualifications: bullet list of plus items (direct involvement with customer advisory boards and NPS programs is a plus). Could also include any other plus? Not really. Skills: maybe we can extract specific skills: communication, relationship building, strategic program design, storytelling, AI technology usage, etc. But we may not need separate Skills if content overlaps. However we have "Skills" heading possible. We could list skills: customer advocacy, relationship building, strategic storytelling, program design, executive presentation, team leadership, cross-functional collaboration, AI-driven advocacy tools, etc. But we must not invent. We can derive from text: "creative storytelling, relationship building, and strategic program design", "experience leveraging customer advocacy technologies", "exceptional communication skills", "ability to design, launch, and scale advocacy or influencer programs", "experience working with executive leadership", "proven ability to build, mentor, and develop a team", "team player, cross-functional influencer". Those are skills. Thus we can create Skills section with bullet list. Benefits: from "Why You’ll Love It Here": list items: Flexible time off, 401k, Generous medical, dental, and vision coverage, parental leave program (options for paid night nurse, gradual return), Infertility/assisted reproductive services benefit, Employee referral bonuses, Snacks and beverages in the Office, fun events to celebrate, Diversity and inclusion programs that promote employee resource groups (list). We'll need to preserve all. Pay: salary range $140,000-$180,000 plus incentive compensation, bonus, RSUs, benefits. We'll include that. Schedule: location remote, United States. Not exactly schedule but could be considered schedule? The instruction says include Schedule section only if posting actually states them. There's no explicit schedule like full-time, hours. Location is not schedule. So we omit Schedule. Now we must not include boilerplate like EEO, equal opportunity, AI hiring process, etc. Remove those paragraphs. We also need to remove duplicated lines, navigation, cookie, legal, etc. The posting includes a lot of boilerplate at end: "Outreach is an equal opportunity employer..." etc. We'll drop that. Also drop "Your Recruiter will share specific details..." maybe keep? It's about compensation details; could be considered part of Pay? It's minor metadata; we could fold into Pay paragraph or drop. The instruction: fold minor metadata into a short

  or drop it. So we could include a short

  about recruiter sharing details under Pay? Or we could drop. Safer to drop. Now produce HTML. Structure:

  About Outreach: ... (company description). Could be a paragraph. Then

  About the role

  ... description of role (the paragraph starting "At Outreach, our customers are our best advocates..."). Then

  Responsibilities

  • each item from "Your Daily Adventures Will Include". Need to capture each bullet. List: - Set and Own Advocacy Strategy: Own and grow Outreach's customer advocacy program end to end, including creative incentives and recognition that make participation worth our customers' time, and the budget that supports it. - Own the Reference Program: Manage the customer reference program in partnership with senior leadership, matching the right customers to the right opportunities across Sales, Marketing, and Customer Success. - Activate Customer Voices: Draw on our customer network to meet a range of advocacy needs, from securing speaking opportunities to curating compelling case studies and driving customer reviews on key platforms such as G2, TrustRadius, and Capterra. - Build the Advocate Community: Cultivate a community of advocates, fostering meaningful connections and giving them the tools, support, and recognition they need to share their experiences authentically. - Partner with Executive Leadership: Represent the voice of the customer to executive leadership, presenting advocacy strategy, program results, and customer stories that inform company-wide decisions. - Lead and Develop the Team: Build, lead, and develop a growing team of advocacy professionals, setting clear priorities, executing against clear KPIs, planning for future headcount, and creating the space for the team to grow into bigger roles. Make each as
  • . Then

    Requirements

    • each mandatory item. List mandatory items: - 10+ years of experience with a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by exceptional communication skills. - Experience leveraging customer advocacy technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact. - Passion for customer experience, thriving on building rapport with customers and internal stakeholders. - Demonstrated ability to design, launch, and scale advocacy or influencer programs company-wide that drive measurable business outcomes. - Experience working with executive leadership and senior stakeholders, including presenting to and advising the C-suite, to create impactful, high-trust experiences. - Proven ability to build, mentor, and develop a team, driving measurable improvements in performance and readiness for higher responsibilities. - A team player, cross-functional influencer, and internal champion of our customers. We could combine some but keep as separate. Then

      Qualifications

      • Direct involvement with customer advisory boards and NPS programs is a plus. Maybe also "experience working with executive leadership..." but that's already in requirements. So just that. Then

        Skills

        • list skills derived. We need to ensure we don't duplicate content already in Requirements. But we can still list skills like: - Creative storytelling - Relationship building - Strategic program design - Customer advocacy technology utilization - Exceptional communication - Executive presentation and advising - Team leadership and mentoring - Cross-functional collaboration - Influencer program design and scaling - Customer reference management - Advocate community building - KPI-driven performance management But we must not invent; we need to derive from text. Let's extract skills explicitly mentioned: From "Your Daily Adventures Will Include": Set and Own Advocacy Strategy (strategic planning, budgeting), Own the Reference Program (reference management), Activate Customer Voices (speaking opportunities, case studies, reviews), Build the Advocate Community (community cultivation), Partner with Executive Leadership (executive representation), Lead and Develop the Team (team building, KPIs, headcount planning). From "Our Vision of You": exceptional communication skills, experience leveraging customer advocacy technologies, passion for customer experience, ability to design, launch, scale advocacy/influencer programs, experience working with executive leadership, proven ability to build, mentor, develop team, team player, cross-functional influencer, internal champion. Thus we can list skills accordingly. We'll create bullet list. Then

          Benefits

          • each benefit. List: - Flexible time off - 401k to help you save for the future -