Director, Communication & Education (Health and Welfare)

About the role

The Director, Communications Management position exists within Fidelity’s Workplace Investing Communication and Education (C and E) business unit. This role leads a team of Communication Managers responsible for client consulting, design and execution of Health and Welfare benefits communication and education efforts for plan sponsors.

Responsibilities

• Lead, mentor, and inspire a geographically distributed team responsible for the development and delivery of high-quality communications for Plan Sponsors and Participants across print and digital channels.
• Lead or participate in strategic initiatives that will positively impact Fidelity and our clients.
• Collaborate with peers on the leadership team to set goals, prioritize tasks, and manage performance.
• Coach teams on effective project management, quality standards, operational excellence, and consultative partnership with internal and external business partners, including Sales, Client Services, Implementations, and Product teams, to deliver aligned, end-to-end Health and Welfare communication strategies.
• Partner with peers on the leadership team to collaborate on goal setting, prioritization, performance management, and shared responsibility for outcomes.

Requirements

• Bachelor’s Degree – required or equivalent experience with demonstrated professional achievement.
• Proven management experience developing and supporting a diverse range of associates, including career development, performance management, and engagement.
• Communications/Operations/Process Delivery experience is required.
• Strong leadership, facilitation, influencing, decision-making, and team building capabilities.
• Highly organized and able to prioritize and multi-task in a fast-paced, matrix management environment.
• Excellent written and verbal communication skills, with the ability to engage at all levels of the organization.
• Strong analytical, problem-solving, negotiation, and collaboration skills.
• Experience in health care and employee benefits communications.

Skills

• Bachelor’s Degree – required or equivalent experience with demonstrated professional achievement.
• Proven management experience developing and supporting a diverse range of associates, including career development, performance management, and engagement.
• Communications/Operations/Process Delivery experience is required.
• Strong leadership, facilitation, influencing, decision-making, and team building capabilities.
• Highly organized and able to prioritize and multi-task in a fast-paced, matrix management environment.
• Excellent written and verbal communication skills, with the ability to engage at all levels of the organization.
• Strong analytical, problem-solving, negotiation, and collaboration skills.
• Experience in health care and employee benefits communications.

Benefits

Fidelity’s Onsite Working Model: Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Pay

Details about pay are not specified in the job description.

Schedule

Details about schedule are not specified in the job description.

Qualifications

• Bachelor’s Degree – required or equivalent experience with demonstrated professional achievement.
• Proven management experience developing and supporting a diverse range of associates, including career development, performance management, and engagement.
• Communications/Operations/Process Delivery experience is required.
• Strong leadership, facilitation, influencing, decision-making, and team building capabilities.
• Highly organized and able to prioritize and multi-task in a fast-paced, matrix management environment.
• Excellent written and verbal communication skills, with the ability to engage at all levels of the organization.
• Strong analytical, problem-solving, negotiation, and collaboration skills.
• Experience in health care and employee benefits communications.