Director, Commercial Innovation

Innovation Strategy & Portfolio Leadership

Execute the Commercial innovation strategy aligned to enterprise priorities.
Lead the Commercial innovation portfolio, including digital products, AI initiatives, process improvements, and emerging technology opportunities.
Establish prioritization frameworks, governance models, and stage-gate processes.
Ensure initiatives align to strategic objectives, customer outcomes, and measurable business value.

Product & AI Leadership

Develop and maintain the Commercial AI roadmap and innovation pipeline.
Identify opportunities to improve guest experience, productivity, revenue performance, and decision-making through AI and automation.
Champion innovation adoption across Commercial functions.
Partner with Product Engineering to align business priorities with delivery roadmaps.

Business Value & Investment Management

Oversee business case development, ROI analysis, KPI definition, and value realization reporting.
Ensure investment decisions are supported by business outcomes and financial justification.
Communicate portfolio health, risks, and realized benefits to executive leadership.

Cross-Functional Leadership

Serve as the primary Commercial liaison to Operations, Finance, IT Product Engineering, Analytics, and Enterprise Transformation teams.
Facilitate alignment among stakeholders and remove barriers to execution.
Ensure Commercial demand is funneled through a consistent intake and prioritization process.

Team Leadership

Lead and develop Commercial Innovation Analysts.
Build innovation, product ownership, and change management capabilities across the team.
Foster a culture of accountability, experimentation, collaboration, and continuous improvement.