Director - Clinical Services, Ambulance Operations

About the role

The Director of Clinical Services provides leadership, guidance, and support to practice and quality team members. Responsibilities include oversight of medical direction, quality assurance, and clinical services. This role involves assessing, developing, implementing, maintaining, and evaluating policies, protocols, procedures, and guidelines related to practice and quality activities. It also requires collecting and analyzing comprehensive data, reporting dashboard measurements, implementing quality improvement efforts, forecasting trends, and managing resources.

Responsibilities

• Oversight of medical direction, quality assurance, and clinical services
• Auditing, developing, implementing, maintaining, and evaluating policies, protocols, procedures, and guidelines related to practice and quality activities
• Collecting and analyzing comprehensive data
• Reporting dashboard measurements
• Implementing quality improvement efforts
• Forecasting trends and managing resources
• Aiding in the planning, implementation, and control of the Mayo Clinic Ambulance Service budget

Requirements

• Master's degree in healthcare administration, business, management, or related field
• Minimum of five years' experience in leadership
• Patient care experience as a Paramedic
• Three to five years of experience within an EMS organization or company is desirable

Qualifications

• The ability to think critically and creatively to problem-solve, take initiative, work independently, and adapt to a rapidly changing environment
• Demonstrated experience in performance management, project management, data interpretation and analysis, and evaluation/measurement process
• Current Paramedic License