DIRECTOR: CLINICAL, LAB, RAD, & ANCILLARY

Description

MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission. OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities. At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

About the role

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Responsibilities

• Drive the vision, strategy, and execution of Epic enhancements across Clinical, Laboratory, Radiology, and Ancillary domains.
• Partner with leaders across the organization to identify opportunities for innovation, improve operational efficiency, and deliver technology solutions that positively impact care delivery and patient outcomes.
• Provide leadership and guidance to teams across the organization on Epic products and process to accomplish the strategic goals of the organization.
• Oversee staff development and performance of the Epic Product Enhancement Team (ePET).
• Oversee system configuration performance and architecture, infrastructure and standard processes to ensure service levels are met.
• Direct the implementation of new processes and drive process improvement initiatives in the departments and all aspects of Epic Operations.
• Identify and manage team priorities, connect work to outcomes, and track progress against organizational metrics and goals.
• Embody the organization's culture of service by demonstrating exceptional customer service for internal and external customers.
• Partners with the Epic Operations team, determines the expected business results for each Enhancement Pack (EP) project.
• Participate as a Voting member of the Project Review Committee (PRC).
• Safeguarding intellectual property by planning and implementing disaster recovery and backup procedures where applicable.
• Advocate in the best interest of the team, our members, and for the organization as a whole.
• Communicate and share information to relevant parties regarding team decisions, outcomes, accomplishments, performance, learnings, best practices, etc.
• Be an escalation point for after-hours support; and a product enhancement consultant to other departments internally.

Requirements

• Experience working in Healthcare IT, specifically in EPIC.
• Minimum seven (7) years of progressive growth in field.
• Minimum of five (5) years of Management experience or Leadership roles within technical teams highly preferred.
• Successful leadership abilities with the focus on bringing people together to execute needs.
• Data-driven decision making: The ability to identify and interpret appropriate metrics to make data-driven decisions.
• Relational leadership: The ability to build, foster and growth through professional working relationships; listening to other people’s needs.
• Conflict Resolution: The ability to thoughtfully and efficiently resolve conflict.
• Quality & process improvement principles: Strong systems thinking ability, The application and continued improvement of work and process.
• Team development & coaching: The ability to provide training and personal development/ coaching to team members on how to be successful within the organization with delivering objectives.
• Escalation & resolution: Strong analytical and problem solving skills- fostering timely escalation identification and resolution.
• Accountability and integrity: Strong judgment and decision-making skills (i.e. knowing when to delegate tasks and when to roll up one’s sleeves and work with the team to get it done); Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders.

Pay

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

Salary Description Min: $144,443; Mid: $194,998; Max: $245,553