Director, Client Partner

About the role

Tinuiti is seeking a Director, Client Partner to join our dynamic team. This role offers the opportunity to own strategic, executive-level client relationships, build integrated multi-channel plans, and lead client touchpoints that turn insight into decisions.

Responsibilities

• Own end-to-end integrated, multi-channel planning for assigned accounts and present at client touchpoints; align annual/quarterly/campaign plans to business objectives with clear trade-offs, channel roles, pacing, and investment recommendations, pulling in Strategic Planning for ambiguous briefs, multi-market/brand needs, long-lead channels, or transformational questions.
• Build trusted relationships with director/VP-level stakeholders; expand the stakeholder map; proactively surface and neutralize risks and political headwinds.
• Drive performance, optimization, and transparency; lead client touchpoints that convert insights into clear decisions and next steps.
• Lead or co-lead new-business pursuits with BD; shape solutioning, scoping, and narratives that highlight integrated, cross-channel value.
• Build and demonstrate deep working knowledge of the Bliss Point App Suite; be an early adopter who connects features, data structures, and limitations to client priorities and decisions.
• Define simple success measures by objective (awareness, consideration, conversion) and partner with Analytics/Econometrics to design the measurement approach (e.g., MMM, incrementality), including when and how results will be read and what trade-offs and guardrails apply.
• Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after-action reviews, and update assumptions and recommendations for the next client touchpoint.

Qualifications

• 10+ years in client leadership within performance marketing (scaling Small and Medium-sized Businesses), with repeated success driving growth and efficiency.
• 4+ years people leadership (managing ICs and managers): hiring, coaching, performance management, and succession planning.
• Executive relationship leadership and expectation setting; adept at complex alignment and change leadership.
• Cross-channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy).
• Bliss Point fluency (or similar): translate MMM / Incrementality / Forecasting / Brand / Creative insights into investment and testing decisions; partner effectively with Product/Analytics.
• Financial fluency via partnership: can read/interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts; holds Ops/Finance accountable for excellence (without executing those mechanics).

Skills

• Practical and strategic knowledge of at least two marketing channels.
• Ability to explain how channels are measured and leveraged within the holistic mix.
• Inventory and economic model knowledge (by channel) to inform pacing, elasticity, and trade-offs.
• Education/certifications: BA/BS required; advanced degree preferred or equivalent KPIs.

Pay

The hiring salary range for this role is $110,000 - $140,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.

Schedule

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.