Director, Client Engagement Strategy

What You Will Do

• Set the vision, strategy, and operating model for the Client Engagements Center of Excellence (CoE), aligning the function to firm growth priorities, Industry Group strategies, client plans, and brand objectives.
• Lead and evolve the function into a scalable, commercially focused capability that brings discipline, consistency, and strategic value to engagements across the firm.
• Establish governance for the full client engagement lifecycle, including intake, prioritization, planning, resourcing, execution standards, measurement, and post-engagement activation.
• Manage the firm’s global portfolio of client engagements, events, and sponsorships, ensuring investments are coordinated, appropriately resourced, and focused on opportunities with the greatest strategic and commercial potential.
• Create tiered client engagement models that match target audience, investment, and expected outcomes to client value, growth opportunity, and strategic importance.
• Advise the firm and Client Development leadership on market-leading engagements, sponsorships, and relationship-building strategies, bringing strategic judgment rather than event-led approaches.
• Partner with Business Development leaders and teams to embed client engagement strategy into client plans, Industry Group priorities, campaigns, and broader go-to-market initiatives.
• Define performance measures and executive reporting that show relationship progression, pipeline influence, opportunity creation, client participation, and overall portfolio performance.
• Develop firmwide standards, playbooks, and enablement tools that improve quality, efficiency, and consistency while allowing appropriate flexibility by market, industry, audience, and objective.
• Set the roadmap for engagement-related technology, data, automation, and process improvement, partnering with Digital & Technology, Marketing & Communications, and other stakeholders to improve planning, execution, measurement, and client experience.
• Lead change management for the Client Engagements model, building stakeholder understanding, adoption, capability, and accountability across Client Development and the broader firm.
• Lead, mentor, and develop a high-performing, pod-based global team, creating an environment that combines business alignment, shared standards, advisory excellence, and continuous learning.
• Collaborate closely with other GO Team functions to ensure consistency in event planning and execution across the firm.

  Who You Are

  • 15+ years of experience in client development, client engagement, events, growth strategy, or a related discipline, ideally within a professional services or similarly complex business-to-business organization.
  • Demonstrated success building, transforming, or scaling a strategic enterprise capability.
  • Proven ability to design and lead operating models, governance structures, prioritization frameworks, and scalable delivery approaches across a complex global organization.
  • Experience managing significant global portfolios, budgets, investments, and cross-functional teams, with strong operational and financial discipline.
  • Strong commercial judgment, with the ability to connect engagement strategy to relationship development, pipeline creation, opportunity progression, and revenue growth.
  • Experience using data, analytics, client insights, and technology to inform strategy, improve decisions, measure impact, and optimize investment.
  • Ability to operate as both a strategic advisor and an enterprise operator, moving effectively between long-term strategy, portfolio-level decisions, organizational change, and practical execution.
  • Demonstrated success leading change, including navigating ambiguity, influencing stakeholders without direct authority, building adoption, and sustaining accountability.
  • Exceptional executive presence and communication skills, with the judgment and credibility to advise firm leadership, senior partners, and other senior stakeholders.
  • Proven leadership experience building, developing, and inspiring high-performing teams, with a commitment to developing strategic and advisory capabilities in others.