Director, Client Account Management – Transfer Agency

About the role

Provides financial product support services with a customer-focused approach. Provides proactive and innovative solutions to customers. Manager of staff leaders for multiple departments, or manager of professionals who work on issues that require in-depth knowledge or specialized skills. Exercises wide-latitude to make decisions to achieve defined goals. Establishes operational objectives and provides strong tactical leadership. Coordinates with senior management or executives on critical cross-departmental or functional issues, removing barriers to operational success. Participates in the development and implementation of company policies. Accountable for the results of one or more departments.

Responsibilities

• Oversee all operational activities associated with new client onboarding
• Work with internal and external auditors to complete Sarbanes Oxley requests
• Aid and lead departmental initiatives
• Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
• Provide coaching, training and leadership as necessary to the Operations team
• Act as an escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
• Monitor operational Key Performance Indicators and manage improvement plans
• Develop a culture of continuous efficiency improvements resulting in increased capacity

Requirements

• Bachelor’s degree in Finance or related field or equivalent experience
• 10+ years’ experience in Transfer Agency or Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
• Previous management experience is required
• Strong knowledge of financial services/mutual funds/hedge funds/private equity funds required
• Excellent communication skills, including written, listening and presentation abilities
• Proven ability to work under pressure and meet deadlines
• Strong organizational and relationship building skills
• Willingness to travel domestically 25% to 50%

Qualifications

• Willingness to travel domestically 25% to 50%

Skills

• Financial Services
• Transfer Agency
• Investor Services
• Customer Service
• Leadership
• Team Management

Benefits

• Medical
• Dental
• Vision
• 401(k) Plan with Company Match
• Paid Time Off, Holidays, and Parental Leave
• Professional Development Reimbursement Opportunity

Pay

• Colorado: Between $100,000 USD to $175,000 USD
• Massachusetts: Between $115,000 USD to $215,000 USD

Schedule

• Hybrid