Director, Chief of Staff

About the role

Capital One’s Financial Core Tech builds and operates the enterprise platforms that record, calculate, and report customers' financial transactions with 100% precision. The Chief of Staff will drive operational excellence and support the strategic success of a high‑impact portfolio that includes the Prometheus Financial Core (PFC) platform and the Enterprise Credit Bureau Reporting (eCBR) platform. This role provides unparalleled visibility into the tech strategy that fuels Capital One’s competitive edge and foundational stability.

Responsibilities

• Drive strategic programs in partnership with key stakeholders, leading the design and implementation of short‑ and long‑term initiatives that advance organizational growth.
• Serve as a trusted advisor and strategic thought partner to senior leadership, guiding day‑to‑day operations and long‑term management of the organization.
• Orchestrate organizational strategic planning, including financial and resource allocation, in close collaboration with cross‑functional partners.
• Leverage a strong command of current technologies, including AI, to drive operational efficiency and modernization.
• Manage delivery roadmaps and prioritization; proactively identify and resolve cross‑tower dependencies and impediments.
• Influence and align matrixed stakeholder teams to cohesively execute organizational priorities and foster a culture of open exchange.
• Drive organizational change initiatives and operational excellence, ensuring new processes enable sustained success.
• Assess feasibility of emerging projects in partnership with leadership and establish robust, agile implementation plans.
• Demonstrate elite oral, written, and presentation skills to seamlessly communicate impact across diverse teams and senior leadership.
• Partner with communications teams to elevate the Line of Business brand, highlighting measurable impact of strategic initiatives.
• Champion innovative or unpopular ideas courageously, challenging senior leaders when necessary to drive the best business outcomes.
• Operate with high autonomy on complex, sensitive assignments; quickly master new topics and navigate corporate matrices using exceptional business judgment, negotiation, and mediation skills.

Basic Qualifications

• Bachelor’s degree
• At least 7 years of experience in project management, process management, or program management
• At least 3 years of experience managing executive‑level stakeholders across multiple business units
• At least 3 years of experience partnering with engineering and product teams

Preferred Qualifications

• Master’s Degree in Business Administration (MBA)
• 6+ years of experience driving organizational change and operational excellence
• 5+ years of experience in strategy development
• 3+ years of experience in budgeting and labor strategy

Pay

• McLean, VA: $230,400 – $263,000 for Director, Chief of Staff
• Plano, TX: $209,500 – $239,100 for Director, Chief of Staff
• Richmond, VA: $209,500 – $239,100 for Director, Chief of Staff
• Other locations: salary range will correspond to the pay range associated with that location.
• This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.