Director, Card Operations
Sunbit · United States · 3 wk ago
RemoteRemoteInformation TechnologyFull-time
Requirements
- Card Operations Strategy & Execution
- Fiserv & Processor Leadership
- Strategic Programs & Product Enablement
- Vendor & Network Management
- Team Leadership
- Financial & Operational Management
- Risk, Compliance & Controls
Qualifications
- Experience in card operations, card processing, payments, fintech, banking, or consumer lending environments.
- Deep expertise working with Fiserv/First Data card processing platforms, particularly Optis and related operational systems.
- Experience leading large-scale card operations organizations, driving complex operational initiatives, and developing high-performing teams.
- Experience managing vendor relationships and driving performance across large external partners.
- Strong understanding of card issuing operations, transaction processing, disputes, fraud operations, servicing, collections, and card lifecycle management.
- Exceptional problem-solving, communication, and stakeholder management skills.
- Proven ability to navigate complex organizations, influence stakeholders, and drive execution across internal teams and external partners.
- Experience with key card processing systems, including but not limited to: Optis core (PCF, etc.), card issuance / fulfillment, APIs and data transmission, DecisionQuest, DMM, Fiserv fraud mitigation tools (ex. Defense Edge / Advance Defense), and general Fiserv User guides and operations documentation.
- Strong communicator and business partner, thinking strategically about how to enable others to be a better partner directly with Fiserv in their respective spaces (ex. Data, fraud, card ops, Card digital experience).
- Experienced manager of a multi-faceted team.
- Strong regulatory fluency and understanding of the compliance requirements in the space.