Director, Business Platforms – Product Management

The Director, Business Platforms - Product Management role is based in the United States. This leadership position involves shaping and delivering digital product strategies that support healthcare and laboratory operations. Key responsibilities include:

1. Lead product strategy, roadmap development, and execution for digital platforms supporting healthcare and laboratory operational functions.
2. Partner with senior business leaders and cross-functional teams to identify operational challenges and translate business needs into scalable digital solutions.
3. Own the full product lifecycle, including ideation, requirements definition, implementation, optimization, and ongoing platform support.
4. Drive modernization and integration initiatives across key business platforms, including CRM systems, revenue cycle management solutions, sample management systems, and reporting platforms.
5. Collaborate with laboratory operations, client services, billing, reimbursement, engineering, IT teams, and external vendors to improve workflows and enhance user experiences.
6. Manage enterprise integrations involving CRM platforms, revenue cycle management systems, laboratory operational tools, and related technologies.
7. Define product requirements, business cases, key performance indicators (KPIs), and success metrics to measure product effectiveness.
8. Establish and maintain Agile product management practices, including backlog prioritization, sprint planning, release coordination, and stakeholder communication.
9. Ensure platforms meet healthcare compliance, security, reliability, and operational performance requirements.
10. Mentor product managers, business analysts, and cross-functional teams while promoting product excellence and continuous improvement.
11. Support organizational initiatives and strategic projects aligned with business objectives and operational growth.

Requirements

• Bachelor’s degree in science, engineering, computer science, or a related technical field.
• Minimum of 10 years of experience in digital product management, with proven success leading enterprise technology initiatives.
• Strong experience supporting healthcare, diagnostics, laboratory, genomic, or other regulated healthcare environments.
• Demonstrated expertise managing business platforms, operational workflows, and complex system integrations.
• Experience with CRM, revenue cycle management, laboratory systems, reporting platforms, and enterprise software solutions.
• Strong understanding of Agile product management methodologies and experience leading product delivery teams.
• Excellent leadership, communication, and stakeholder management skills with the ability to influence technical and non-technical audiences.
• Strong strategic thinking, problem-solving abilities, and data-driven decision-making skills.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Customer-focused mindset with a passion for improving operational processes and user experiences.

Preferred Qualifications

• A master’s degree in a science-related field or MBA.
• Experience with genomics, molecular diagnostics, clinical laboratory workflows, sample lifecycle management, reimbursement processes, healthcare interoperability, or integration technologies.

Benefits

• Remote work flexibility.
• Opportunity to lead impactful digital transformation initiatives within healthcare technology.
• Collaborative environment working with cross-functional teams across business, technology, and operations.
• Opportunity to influence enterprise product strategy and innovation.
• Professional growth opportunities through leadership, mentorship, and strategic projects.
• Inclusive workplace culture focused on collaboration, diversity, and employee contribution.
• Competitive compensation and comprehensive benefits package.