Director, Business Operations

Key Responsibilities

• Partner with the Client Business Lead to manage the day-to-day operations of the account ensuring team members are utilized efficiently, processes are implemented and governed, and the scope of work is delivered on time consistently.
• Prioritize, collaborate and guide projects and deliverables both internally and externally.
• Partner with team leads to develop and implement standardized templates, workflows, and SLA timelines for critical milestones, such as campaign trafficking and launches, to improve operational efficiency and alignment with client expectations.
• Proactively identify gaps in processes and recommend improvements to enhance operational efficiency and data accuracy.
• Creative Operations: Partner closely with creative teams to establish and enforce best practices and streamline workflows. Oversee end-to-end creative asset management, ensuring files are organized, delivered, and tracked accurately across all stages of production and activation.
• Financial Operations: Partner with the account and investment teams to ensure strict adherence to budget management, forecasting, billing, and media clearance processes, while leading invoice reconciliations and resolving related issues efficiently and accurately.
• Data Operations: Oversee data integrity and standardize input procedures, ensuring that teams are entering and utilizing data correctly to support automated reporting, performance analysis, and informed decision-making. Perform and oversee quality assurance (QA) processes to validate dashboard data, even without detailed knowledge of the underlying logic.
• Investment Operations: Ensure all tools are properly configured and that teams receive comprehensive training to use them effectively. Create and maintain a centralized repository of training resources, FAQs, and guides. Regularly engage with teams to monitor tool usage, address challenges, and implement strategies to improve process efficiency and technology adoption. Collaborate with the Agency COE team to ensure strict adherence to investment and activation standards, fostering alignment with best practices.

Qualifications

• 8-10 years of experience in media agency operations, with expertise in financial operations, creative asset management, budget management, strategic planning, and media activation, demonstrating a strong ability to manage complex workflows in media-led environments.
• Strong background in project management methodologies, SLAs, and process optimization, with a proven ability to identify risks and develop solutions to enhance operational efficiency.
• Exceptional written and verbal communication skills, adept at influencing cross-functional teams, driving change, and presenting effectively to senior client and agency leaders.
• Thrives in fast-paced environments with a passion for technology, innovation, and leveraging tools to enhance operational excellence.

What You Can Expect

• The chance to grow the agency and yourself
• Freedom to collaborate with over 4,000 colleagues in 80+ offices worldwide
• The ability to be brave, try new things and help continue to grow PHD
• A place that cares about your personal passions just as much as your work
• Illinois: $90,000.00-$215,000.00
• Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.