Director, Business Operations

Primary Responsibilities

• Act as the primary contact for Franchise Business Owners at Real Property Management providing timely and accurate software and maintenance support.
• Champion Real Property Management’s systems and processes to support Franchise Business Owners’ growth.
• Develop Key Performance Indicators to measure performance both as an entire organization and the individual franchise location.
• Utilize the tools, programs, systems and network to strengthen and reinforce programs and policies.
• Help plan, coordinate and manage programs and initiatives to further establish Real Property Management’s priorities as the premier 3rd party full-service real estate management organization in North America.

Required Qualifications

• Collaborative – Work closely with internal Real Property Management teams to execute Franchise Business Owner strategic plans.
• Empathetic – View every interaction as an opportunity to grow relationships and areas of improvement.
• Adaptable - Flexible and willing to meet with internal and external customers when they are available.
• Encourage collaboration, open communication, and mutual respect among team members.
• Clear & Concise – Clearly communicate team goals, project objectives and individual responsibilities.
• Willing to listen and learn.
• Results-Oriented - Understand the connection between the Franchisor and Franchisee and work diligently to strengthen relationships and influence to brand standards.
• Data and Impact Driven - Stay focused on the right activities to achieve Franchise Owner and organizational goals.

Education & Experience

• Bachelor’s degree; business, finance, property management preferred.
• Certification in the Entrepreneur Operating System (EOS) preferred.
• Five (5) or more years related experience as a business coach, small business owner, property management, or equivalent combination of experience.
• 10-25% travel.

Competitive Pay

Commensurate with experience

Schedule

Full-time, Monday – Friday, 8 AM to 5 PM (local time)

Benefits

Check out our benefits offerings here.

Financial Benefits

• Equity and annual bonus opportunities

Perks

• Paid time off
• Paid holidays
• Recess breaks
• wellness programs

Physical Requirements

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to sit or stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions.