Director, Business Operations
About the role
Mars United Commerce is seeking a Director, Business Operations. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards. Supports the Lead and team by managing scoping, client finances, and establishing processes and ways of working to consistently deliver a best-in-class product and service. Candidates must reside within a commutable distance to our Rogers, AR, Troy, MI, New York or Chicago office for a hybrid work schedule.
Key Job Responsibilities
Own financial stewardship for the business, encompassing budget governance, reconciliation, revenue recognition, invoicing, compliance, spend reporting, process automation, and strategic financial partnership across agency and client stakeholders.
Supports the Lead and team by managing scoping, client finances, and establishing processes and ways of working to consistently deliver a best-in-class product and service.
Own ongoing evaluation and optimization of business and financial operations processes, reporting routines, and ways of working to improve consistency, accuracy, efficiency, and overall team effectiveness.
Financials
Provide monthly financial updates, with clear visibility into fiscal budget status, timing, risks, and required next steps.
Ensure financial accuracy, compliance, and transparency across all client-related work associated with the fiscal budget, including aggregation of retailer plans, reconciliation, and financial changes in partnership with the balance of team.
Manage compliance across quarterly reconciliation, client status reports, weekly finance meetings and related account financial processes.
Own revenue recognition, invoicing accuracy, accruals, and reconciliation tied to the account.
Maintain audit-ready documentation, consistent financial records, and strong internal controls across the account.
Optimize funding and utilization based on monthly reports, reconciliations, scope movement, and approved budget changes.
Review performance data to measure productivity, goal achievement, and areas needing improvement.
Process Optimization & Ways of Working
Partner with Data Governance team to identify opportunities to streamline workflows, reduce manual effort, strengthen financial and operational reporting, and improve cross-functional alignment across internal and client-facing teams.
Develop, document, and socialize improved processes, templates, and best practices that support scalable operations and a consistent delivery model across the account.
Skills and Experience
Bachelor’s degree in advertising, marketing, business or related field
8+ Years of Finance or Operations experience, agency experience preferred
Interest in the Financial/Business Operations discipline
Experience in retail is a plus
Proficiency in Word, Excel and PowerPoint
Ability to manage time, adhere to strict timelines, multitask and work well under pressure
Ability to partner with Client Operations, Data Governance, Client Finance and Procurement
Ability to lead and drive alignment across teams and seniority levels
Proactive nature in the seeking of work/responsibility
Dependability in execution of work and as member of assigned team
Enthusiastic, solution-oriented attitude in accepting work/new challenges
Desire to learn all aspects of the assigned client scope of work and tactics
Effective interpersonal skills working well across functions
Conscientious work ethic
Additional Information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our Best-in-class Wellness And Benefits Offerings Include Paid Family Care for parents and caregivers for 12 weeks or more Monetary assistance and support for Adoption, Surrogacy and Fertility Monetary assistance and support for pet adoption Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance Tuition Assistance Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more Matching Gifts programs Flexible working arrangements ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Mars United℠ Commerce is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range: USD $121,315.00 - USD $194,220.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/21/2026.