Director - Audit Services

Primary Purpose Of Position

The Director, Business Operations Internal Audit provides strategic risk leadership for the Company's operational, compliance, fraud, transformation, and business process risk assurance program and serves as a key advisor to Management and the Chief Audit Executive.

This role is responsible for driving execution of a unified, data-driven, forward-looking audit plan and operating model; balancing core assurance with transformation-related and emerging risk coverage; and translating complex business risks into clear, decision-useful insights that support strategic execution, operational excellence, and value-add transformation initiatives.

Primary Duties And Accountabilities

• Lead a Unified, Forward-Looking Business Operations Audit Program
• Drive development and execution of a unified, data-driven, forward-looking audit plan and IA operating model focused on the enterprise's most significant operational, compliance, fraud, transformation, and business process risks.
• Lead consistent application of people, methodology, reporting, and risk coverage across a scalable Internal Audit function that delivers reliable assurance and advisory value across the business.
• Balance "run the business" core assurance with transformation-related and emerging risk assurance, ensuring audit coverage remains aligned to business priorities, market dynamics, and regulatory expectations.
• Develop and lead enterprise-wide operational, compliance, fraud, and transformation audit and advisory engagements, establishing scope, objectives, and methodologies using a risk-based approach aligned to business strategy.
• Apply business acumen and domain knowledge to drive risk foresight, evaluate control design and effectiveness, and communicate practical recommendations that strengthen operations and reduce risk.
• Serve as a Strategic Risk Advisor to Executive Management and the Chief Audit Executive
• Translate complex operational, compliance, fraud, transformation, and business process risks into concise, actionable, and decision-useful insights for senior leadership.
• Proactively identify emerging risks tied to transformation initiatives, energy market dynamics, regulatory expectations, operating model changes, and business performance objectives.
• Elevate Internal Audit to a trusted advisor supporting strategic execution, operational resilience, and value-add transformation initiatives.
• Lead Talent, Change, and Stakeholder Alignment
• Lead and retain a high-performing audit leadership team, setting clear expectations, accountability, and consistent ways of working across the function.
• Champion a culture of consistency, accountability, continuous improvement, and constructive challenge during organizational change.
• Actively manage stakeholder relationships across business operations, risk management teams, compliance, legal, finance, external auditors, and other assurance providers to ensure coordinated risk coverage.

Internal Audit and Compliance Excellence

• Maintain a solid understanding of business operations and lead a progressive internal audit, compliance, and fraud risk program that supports risk foresight and practical business improvement.
• Demonstrate expertise leading operational, compliance, and fraud risk assessments, including planning, execution, issue evaluation, root cause analysis, and stakeholder communication.
• Build trusted partnerships with business leaders and stakeholders to assess control effectiveness and communicate findings, recommendations, and risk mitigation opportunities with clarity and credibility.
• Leverage technology, data analytics, and digital audit approaches to reduce the total cost of controls, increase audit efficiency, and drive client value across complex, regulated environments.

Leadership & Behavioral Expectations

• Transformational Audit Leadership: Drives a forward-looking audit agenda that balances core assurance with transformation, business process, and emerging risk coverage.
• Digital Literacy: Leverages technology and data-driven approaches to improve audit execution, reduce the total cost of controls, and create scalable client value across complex, regulated environments.
• Business Acumen and Strategic Orientation: Demonstrates deep understanding of business operations and enterprise priorities, strategically architects risk-based audit approaches, applies creative problem-solving and critical evaluation to complex issues, and integrates insights that drive continuous improvement, operational excellence, and strategic performance.
• Change Leadership and Stakeholder Alignment: Builds trust across business leaders, risk partners, and external assurance providers while promoting consistency, accountability, and continuous improvement during change.
• Executive Presence: Establishes credibility and influence with executive leadership, technology management, and Audit Committee members through sound judgment and trusted advisory relationships.