Director, Audit Response & Compliance Operations DoIT Technology Platform Director I

Position Responsibilities

Direct enterprise intake operations across email and ServiceNow, ensuring every audit request – internal, external, or legislative – is formally captured, classified, and accountable to a defined owner from the moment it enters the organization.

Establish and enforce service level expectations, escalation thresholds, and operational throughput standards to prevent response degradation, missed commitments, or reputational exposure.

Govern workflow and routing automation so requests are assigned to the correct owners on first touch and escalated when delays or risks emerge.

Serve as steward of the authoritative audit repository, standard templates, operating procedures, and record retention discipline, preserving evidentiary integrity and audit defensibility.

Lead cross-agency response coordination to deliver unified submissions, consistent messaging, and full enterprise visibility into open audit obligations and corrective actions.

Produce executive-level reporting on audit posture, throughput, aging, and risk trends to inform Senior Leadership and external stakeholders.

Drive continuous improvement of SAROM by analyzing performance data, capturing lessons learned from completed engagements, and evolving intake, routing, and escalation standards to keep pace with changing regulatory and operational demands.

Partner with DoIT leadership, agency liaisons, and external auditors to build trusted working relationships, clarify expectations, and resolve disputed or ambiguous findings before they escalate.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting/Finance, or a related field.
• Three (3) years’ experience in creating and maintaining an audit/compliance program for an organization of over 100 or more employees in an information technology environment. This would include risk management and/or quality assurance.

Desired Or Preferred Qualifications

• Experience creating and maintaining an audit/compliance program in a public sector information technology environment (county, state, or federal).
• Hands-on experience working in a system of record that uses workflow configuration and reporting, such as ServiceNow to track audit/compliance information.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.