Director

About the role

The Director is a vital leadership role within the assisted living community, serving as the direct assistant to the Administrator in overseeing daily operations, care coordination, staff management, and regulatory compliance. This position plays a central role in maintaining quality resident care and a safe, supportive environment while ensuring the smooth functioning of the household and providing administrative and clinical support to the Administrator.

Responsibilities

• Assist the Administrator in managing the overall operational performance of the community.
• Serve as the community lead in the Administrator’s absence.
• Create and maintain weekly, monthly, and quarterly reports as required.
• Participate in quality assurance and quality improvement initiatives.
• Adhere to all Wisconsin DHS 83 & 89 regulations and company policies and procedures.
• Perform pre-admission screenings and ensure completion of resident charts including service agreements, risk agreements, and individual service plans (ISPs).
• Oversee the implementation and adherence to residents’ Individualized Service Plans (ISPs).
• Complete initial and ongoing resident assessments to identify physical, psychosocial, and care needs.
• Organize, lead, and document care planning meetings with families and care teams.
• Review and maintain up-to-date resident documentation in compliance with regulations and company standards.
• Provide direct care to residents as needed, ensuring person-centered and respectful care.
• Oversee and support the medication administration process performed by medication technicians.
• Coordinate resident appointments and transportation.
• Assist in the employee hiring and selection process in collaboration with the Administrator.
• Support the onboarding and orientation process for all new employees.
• Supervise, train, and support staff.
• Assist with onboarding, mentoring, and performance evaluation of staff.
• Participate in performance reviews, evaluations, and disciplinary actions when necessary.
• Assist with staff scheduling and coordinate shift coverage, including finding replacements for absences.
• Participate in the community's on-call rotation for staffing and resident needs.
• Ensure compliance with all Wisconsin DHS 83 or 89 regulations and community policies.
• Review ISPs prior to assuming responsibility for resident care and report changes in condition immediately.
• Monitor and ensure adherence to safety standards, emergency procedures, and infection control protocols.
• Maintain strict confidentiality of all residents, family, and staff information in accordance with HIPAA and company policy.
• Maintain accurate and timely documentation related to resident care, staff schedules, incident reports, and medication administration records.
• Participate in quality assurance activities, audits, and regulatory inspections.
• Foster a welcoming and respectful environment for residents, families, and guests.
• Act as a liaison between residents, families, care staff, and management.
• Assist in resolving resident or family concerns in a timely and professional manner.
• Participate in interdisciplinary team meetings and care conferences.
• Attend required trainings, in-services, and staff meetings.
• Collaborate with other departments (nursing, dietary, activities, maintenance) to support resident-centered care.
• Present oneself in a professional, clean, and respectful manner at all times.
• Maintain a positive and cooperative attitude in interactions with residents, families, visitors, and team members.
• Respond promptly and positively to resident and staff needs or concerns.
• Attend all required staff meetings, in-service trainings, and complete continuing education annually.
• Perform all other duties assigned to support the health, safety, and well-being of the community.

Requirements

• Must be at least 18 years of age.
• Valid Driver's License and ability to pass MVR.
• High school diploma or equivalent required; post-secondary education in healthcare, human services, or management preferred.
• Minimum of 2 years’ experience in assisted living, senior care, or CBRF/RCAC environment.
• Prior experience in a leadership, supervisory, or care coordination role strongly preferred.
• CBRF certifications required or ability to obtain upon hire (Standard Precautions, Medication Administration, Fire Safety, First Aid & Choking).
• Knowledge of Wisconsin DHS 83 and 89 regulations and assisted living standards.
• Strong organizational, leadership, and interpersonal skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Proficient in computer systems, EMARs, and documentation platforms.
• Ability to work flexible hours including evenings, weekends, and on-call responsibilities.
• Proficiency in electronic medical records and general computer applications.