Director

What You'll Do

• Define and execute the multi-year strategy for Ford Pay, ensuring it supports Ford’s broader objectives.
• Lead with deep customer empathy, leveraging user research and data to build features that solve real-world problems and drive brand loyalty.
• Identify and launch "driven differentiators" from seamless in-vehicle payments to innovative loyalty integrations that set Ford apart from competitors.
• Drive the development of global card payments, including but not limited to Point of Sale (POS) integrations and digital gift card ecosystems.
• Navigate the complexities of worldwide payments, ensuring compliance with regional regulations, multi-currency handling, and local payment preferences.
• Leverage deep technical expertise to identify setbacks and architectural roadblocks, generating creative solutions to keep engineering and product teams moving at pace.
• Foster a high-performing culture through inclusive leadership.
• Collaborate across a global matrix of stakeholders to ensure Ford Pay seamlessly integrates with Ford’s vehicle platforms, mobile apps, and dealer networks.

Minimum Requirements

• Senior Leadership Experience: 10+ years of experience leading high-complexity product organizations, specifically within the Fintech or Payments industry.
• Payments Domain Expertise: Deep, authoritative knowledge of worldwide card infrastructure, Point of Sale (POS) systems, and gift card/stored-value platforms.
• Data-Driven Mindset: Demonstrated experience using advanced data analytics and user research to inform product decisions and strategy.
• Educational Background: Bachelor’s degree in computer science or Business or a related field. An MBA or Master’s degree in a STEM or Financial discipline is even better.