Director, Applied AI

Since 1967, Toll Brothers has been building luxury homes and communities in premier U.S. locations. As a Fortune 500 company operating in over 60 markets, we are the country’s premier luxury builder offering a wide range of product types and price points for first-time, move-up, active-adult, and second-home buyers. We value diverse perspectives and experiences, fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.

About the role

The Director, Applied AI reports to the SVP, Technology & Innovation and is a senior leader on the Technology & Innovation team. This role leads the practical application of AI, automation, analytics, and adjacent technologies across Toll Brothers, translating business problems into production-ready capabilities that improve speed, accuracy, customer experience, and employee effectiveness. The team builds systems that automate routine work, surface better information at decision points, and empower employees to act with confidence without replacing their judgment or expertise.

This is a strategy, delivery, and people leadership role. The Director partners with leaders across Sales, Production, Purchasing, Marketing, Finance, Customer Experience, and IT to identify high-value use cases, set priorities, and scale solutions through day-to-day operating workflows. The role also establishes reusable platforms, standards, measurement practices, and feedback loops so successful pilots become durable enterprise capabilities rather than isolated tools.

Responsibilities

• Set and drive the applied AI roadmap, including automation priorities, in alignment with business priorities and enterprise technology strategy
• Lead the delivery of production AI systems, workflow automation, predictive models, and decision-support tools used across the business
• Build reusable AI-enabled automation capabilities that teams can adopt across functions without rebuilding similar solutions independently
• Partner with leaders across Sales, Production, Purchasing, Marketing, Finance, Customer Experience, and IT to identify, prioritize, and deliver high-value use cases
• Establish feedback loops that capture employee input, model performance, adoption patterns, and business outcomes to improve solutions over time
• Enable employees to automate routine work through training, tooling, standards, and hands-on support
• Establish operating rhythms for portfolio prioritization, delivery governance, risk management, adoption, and performance measurement
• Recruit, develop, and lead a multidisciplinary team of engineers, architects, automation specialists, and program leaders
• Evaluate platforms, vendors, and emerging technologies, recommending where to build internally and where to adopt external solutions
• Define standards for security, data privacy, responsible AI, integration quality, and production readiness across the team’s work
• Communicate progress, risks, trade-offs, and recommendations clearly to executive stakeholders and cross-functional partners
• All other duties as assigned

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business, or a related field
• 10+ years of experience in technology, data, automation, digital product, enterprise systems, or related disciplines
• 5+ years of experience leading teams responsible for delivering production technology capabilities in complex enterprise environments
• Experience leading enterprise AI, automation, data, or digital product initiatives from concept through production with measurable business impact
• Depth in modern AI capabilities, automation platforms, analytics tools, systems integration, and data-driven product practices applied to business problems
• Strong record of leading cross-functional programs that require alignment across business leaders, technical teams, and external partners
• Experience establishing governance, adoption, measurement, and risk management practices for AI, automation, or data-driven systems

Preferred Qualifications

• Master’s degree, MBA, or other advanced degree in a relevant field
• Experience in homebuilding, real estate, production operations, field operations, or another operationally complex industry
• Familiarity with platforms such as Salesforce, Snowflake, Power BI, JD Edwards, Power Automate, Workfront, or Jira
• Experience evaluating vendors, piloting new technologies, and scaling successful solutions in an enterprise setting
• Experience with AI-enabled workflow design, decision-support systems, customer-facing digital tools, or operational analytics

Skills

• Results-driven leader who sets clear priorities, measures progress, and follows through on commitments
• Strong communicator who builds trust across technical teams, business leaders, and executive stakeholders
• Pragmatic problem solver who connects business needs to practical technology solutions
• Curious technologist who tracks where AI and automation are heading and turns new capabilities into practical value
• Thoughtful people leader who hires well, develops talent, and creates accountability across the team
• Adaptable leader who can balance long-term direction with near-term delivery
• Sound decision maker who uses evidence, exercises good judgment, and adjusts quickly when facts change
• Customer-minded leader who considers how employees, partners, and homeowners experience the solutions being delivered

Benefits

• Comprehensive medical and dental coverage
• 401(k) with company match
• Discounted stock purchase plan
• Discounts on mortgages and homes
• Additional benefits and perks