Director, Ancillary Services

Ancillary Services Leadership

The Director partners with clinical and operational leadership to ensure ancillary services effectively support patient care, contributing to improved outcomes and a seamless patient experience.

• Leads operational performance of ancillary service lines

• Establishes expectations for access, service quality, and efficiency

• Ensures alignment with clinical care delivery needs

• Identifies opportunities to improve access, throughput, and utilization

• Led initiatives to enhance efficiency and patient flow

• Ensures services support timely and effective patient care

• Pairs with clinical and operational leaders to align ancillary services with care delivery needs

• Supports coordination between service lines and patient care teams

• Ensures services meet organizational and patient expectations

• Maintains monitoring of performance metrics related to service delivery and operational efficiency

• Identifies opportunities for improvement and drives operational enhancements

• Supports alignment with broader organizational priorities

• Oversees operational management of centralized laboratory services, phlebotomy operations, and point-of-care testing programs

• Ensures CLIA compliance, quality controls, and turnaround time standards are consistently met

• Pairs with lab leadership to optimize specimen collection workflows and point-of-care test utilization across clinic locations

• Directs operational performance of diagnostic imaging, including scheduling, throughput, and equipment utilization

• Ensures compliance with applicable imaging regulations and accreditation requirements (e.g., ACR)

• Collaborates with radiologists and referring providers to maintain imaging access standards and turnaround expectations

• Manages operations of infusion services, including chair utilization, scheduling efficiency, and patient throughput

• Pairs with pharmacy and nursing leadership to ensure clinical protocols and patient safety standards are upheld

• Supports payer authorization workflows and monitors revenue cycle metrics specific to infusion services

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field

• Minimum of 5–8 years of progressive experience in healthcare operations, preferably within ancillary or support service lines

• Experience managing departmental operations, workflows, and performance metrics

• Demonstrated ability to improve efficiency, access, and service delivery

• Master’s degree (MHA, MBA, or related field)

• Experience in ancillary services (e.g., laboratory services, imaging, or infusion)

• Experience in a multi-site or ambulatory healthcare setting

Physical Demands

• Walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling

• Able to lift and support weight of 35 pounds

• Ability to concentrate on details

• Use of computers for long periods of time