Director, Ambulatory Services

About the role

The Director, Ambulatory Services is responsible for planning, organizing, directing and evaluating the operations of multiple practice plan divisions, ancillary testing services and clinical programs. The Director will work collaboratively with the other clinicians and the program/practice managers to develop and implement strategic plans focused on the growth and development of clinical and academic programs. The Director is accountable for the operational performance (service, quality, financial) of assigned areas of responsibility and works to achieve goals and objectives that support the UPMC mission and strategic plan. This position will require occasional travel to other Children's Hospital locations.

Responsibilities

• Ensure departments and divisions are in compliance with company policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
• Negotiate, communicate, and coordinate with other departments to change work processes which enhance operational efficiency, improve service/quality and maximize revenue.
• Establish, in collaboration with medical staff and managers, quality and service standards. Ensure that standards are maintained and that operating plans are implemented and monitored.
• Identify critical success factors for all areas of responsibility; establish performance measures (and corresponding measurement systems) for each critical success factor; routinely monitors divisional or departmental performance across these measures and focuses department or divisional efforts on achieving superior performance in these measures.
• Develop and oversee departmental/service line capital and operating budgets. Allocate and authorize appropriate expenditures. Manage areas of responsibility to meet budget targets and accomplish fiscal objectives.
• Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers. Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.
• Incorporate patient family centered care principles into all activities.
• Create and implement business and program development plans that support and advance the Hospital/Ambulatory Service line strategic initiatives. Assist department leaders and coaches staff to establish and achieve programmatic goals.
• Work with all levels of the organization to develop effective and efficient facility plans for areas of responsibility.
• Utilize CQI principles to continuously assess operational processes to improve efficiency and effectiveness of individual department operations.

Qualifications

• Bachelor's degree in Healthcare administration, business administration or related field with 5 years experience in ambulatory healthcare environment or healthcare management.
• OR Master's Degree in healthcare management with 3 years experience in healthcare management
• OR completion of an administrative hospital/physician fellowship program.
• RN Preferred
• Previous Pediatric ambulatory leadership experience preferred.
• Excellent interpersonal and communication skills, both oral and written, to build and maintain effective working relationships with a wide variety of health care professionals both in and outside the organization.
• Strong management skills. Ability to develop, motivate and lead a team to accomplish specific goals and objectives.
• Demonstrated skill and expertise in managing complex projects with multiple stakeholders.
• Excellent problem solving skills. Ability to analyze complex information; summarize key trends or findings; identify root cause issues; evaluate pros and cons of alternative solutions; makes sound financial decisions.
• Demonstrated skill and expertise in ambulatory health care management.

Licensure, Certifications, and Clearances

• Demonstrated experience in clinical program development and progressive management responsibilities.
• Act 31 / 33 / 34 / 73 with renewal