Director, AI Solution Delivery

About the role

This is a leadership role at the heart of Lenovo CTO Org's Tech Incubation team, accountable for the end-to-end delivery of solutions across a portfolio of concurrent incubation projects. You will build, lead, and scale a multidisciplinary delivery organization as the portfolio evolves.

Responsibilities

• Own the full solution delivery lifecycle across all active incubation projects — from initial architecture and resource planning through pilot deployment, customer validation, and handover to business units.

• Prioritize across a portfolio of projects rather than managing only one fixed program. Continuously assess project priority, risk, and strategic value to allocate delivery resources where they matter most.

• Define and enforce delivery standards, methodologies, and quality gates appropriate for early-stage, fast-moving environments without introducing unnecessary overhead.

• Establish delivery standards, deployment playbooks, and operating processes for the newly formed Solution Delivery organization.

• Establish clear delivery metrics and dashboards that provide real-time visibility into project health, risks, and resource utilization across the portfolio.

• Serve as the ultimate escalation point for delivery blockers, cross-functional conflicts, and critical customer-facing issues.

• Resource Optimization

  • Dynamically prioritize and allocate delivery resources across incubation projects based on strategic priority, customer commitments, and business milestones.

  • Manage interdependencies between concurrent projects, ensuring knowledge, reusable components, and best practices are shared effectively.

  • Partner with Product Managers to align delivery scope with roadmap timelines and incubation stage gates.

  • Decompose complex delivery objectives into actionable workstreams; coordinate resources across teams and geographies to drive execution toward goals.

• Customer Stakeholder Alignment

  • Own customer onboarding, adoption, satisfaction, and long-term success for deployed incubation solutions, ensuring pilot engagements deliver measurable business value and create pathways for expansion.

  • Engage directly with strategic pilot customers and solution partners on delivery matters, ensuring commitments are met and customer satisfaction remains high.

  • Act as the primary delivery interface to senior internal stakeholders, including CTO leadership, business unit heads, and RD lab directors.

  • Ensure seamless handover of successfully incubated solutions to business unit engineering and operations teams, including documentation, training, and transition planning.

  • Help turn incubation projects into repeatable commercial solutions by capturing delivery insights and feeding them back to the solution RD team.

• Technical Operational Excellence

  • Provide architectural and technical oversight across software, hardware, and systems integration workstreams, ensuring solution coherence and feasibility.

  • Champion operational best practices — including risk management, change control, configuration management, and field support processes — adapted for incubation speed.

  • Identify and mitigate delivery risks early; drive root-cause analysis and corrective actions when issues arise.

  • Proactively review and distill solution delivery experience into actionable feedback and optimization recommendations for both software and hardware components, and relay them to the solution RD team in a timely manner.

• Team Leadership Development

  • Build, mentor, and scale a high-performing delivery organization.

  • Build and lead a multidisciplinary team spanning Technical Program Management, Customer Success, Solution Architecture, Systems Architecture, Field Implementation, and UX.

  • Drive hiring, performance management, and career development to ensure the team evolves with the growing demands of the incubation portfolio.

  • Coach and grow team members, fostering a culture of ownership, velocity, accountability, and continuous improvement within the delivery team.

  • Resolve resource conflicts, mediate cross-functional disagreements, and create an environment where high-caliber talent thrives.

Qualifications

• 12+ years of experience in solution delivery, customer engineering, professional services, technical program management, engineering leadership, or related technology leadership roles within technology organizations.

• 5+ years in a people-leadership capacity managing multidisciplinary teams.

• Bachelor's degree in Engineering, Computer Science, or related technical field; advanced degree or MBA is a plus.

• Proven experience leading customer-facing solution delivery, customer success, professional services, customer engineering, implementation, or deployment organizations.

• Strong background in enterprise technology such as AI, edge computing, industrial solutions, systems integration, or emerging technologies.

• Proven experience delivering full-stack AI solutions in smart manufacturing, ideally with computer vision components.

• Proven track record delivering complex, customer-facing solutions that span software and hardware components — ideally in AI, robotics, edge computing, IoT, or adjacent emerging technology domains.

• Demonstrated experience managing concurrent projects or programs with competing priorities and dynamically shifting resource needs.

• Strong background in agile and phase-gate development methodologies, with experience adapting processes to fast-paced, innovation-driven environments.

The base salary range budgeted for this position is $230k to $260k. Individuals may also be considered for bonus and/or commission.

Lenovo’s various benefits can be found here: https://www.lenovobenefits.com/enrolling-in-benefits/

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.