Director, AI Engineering & Delivery (AWS Experience Required)

Role Overview

Coaction is executing a multi-year enterprise AI transformation, and this role sits at the center of it. As Director of AI Engineering & Delivery, you will own how AI solutions are built, deployed, and scaled across the enterprise — from concept to production. This is a hands-on player-coach role.

Key Responsibilities

• Translate product requirements into technical delivery plans.

• Lead solution design and implementation.

• Manage delivery teams (employees and consultants)

• Ensure performance, security, and reliability.

• AI Engineering & Architecture Leadership

• Define reference architectures and delivery patterns.

• Align with enterprise architecture and security standards.

• Establish engineering best practices.

• Establish AI Delivery Standards & Playbooks

• LLMOps/MLOps lifecycle practices

• Testing, monitoring, and observability

• Documentation and knowledge transfer

• Build Internal AI Engineering Capability

• Upskill teams and lead knowledge transfer.

• Mentor engineers and define hiring needs.

• Vendor & Delivery Partner Leadership

• Manage implementation partners.

• Ensure knowledge transfer and long-term maintainability.

• Collaboration Across Technology Leadership

• Partner with Product, Architecture, Infrastructure, Security, and Data teams.

Required Experience

• 12+ years in software/data engineering or solution delivery leadership

• Proven record delivering complex production systems.

• Experience leading cross-functional engineering teams.

• Experience delivering solutions using internal staff and external partners.

• Demonstrated success building new technical capabilities internally.

Preferred Experience

• Experience in insurance, financial services, or regulated industries

• Familiarity with document-heavy and unstructured data workflows

Technical Expertise

• LLM systems, RAG, agentic workflows, prompt engineering

• AI engineering, CI/CD, evaluation, monitoring

• Cloud, APIs, event-driven architecture, data governance

Leadership Capabilities

• Strong technical leadership and delivery discipline

• Ability to lead mixed teams (employees + consultants)

• Effective communication and stakeholder management

Success Metrics (6–12 Months)

• Deliver 2–4 AI solutions into production.

• Establish AI delivery standards and monitoring practices.

• Build a plan to scale the internal AI engineering team.

• Reduce reliance on external partners over time.

Pay & Benefits

Salary range specific to this role: $207,000-$265,000 + discretionary incentive bonus + benefits depends on various factors including, without limitation, individual and organizational performance. The offered rate of compensation will be based on individual education, experience, and qualifications. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories. If your application is selected, you will receive an email directly from the Coaction Recruiting Team at coaction@myworkday.com asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.