Director, AI Customer Engagement, US Oncology

About the role

Shape how AI transforms the way a leading oncology business engages its customers. Energize by turning bold ideas into capabilities used by over 1,000 colleagues daily. Join a growing enterprise leading the way for patients, healthcare, and broader society.

Responsibilities

• Own the strategy and transformation roadmap for Sales and Marketing AI capabilities
• Develop quantifiable business cases and value narratives for future Sales and Marketing capabilities
• Engage with the US Oncology Leadership team (OLT) for top-down alignment on the AI roadmap and shared decisions on key capabilities
• Set direction for building Sales and Marketing capabilities, prioritizing solutions that meet key business needs and are scalable and sustainable
• Identify people and process changes required to successfully stand-up sales and marketing capabilities
• Act as change leader, delivering the Customer2030 narrative for sales and marketing teams, partnering with Business Excellence and Franchise teams on the training plan
• Ensure accurate and timely translation of business needs into technical requirements in partnership with Enterprise AI (data science)
• Track progress and address key challenges and blockers creatively, escalating to senior leadership as necessary

Requirements

• At least 5 years professional experience in a Pharma commercial function (or as part of a strategy consulting firm supporting the Pharma industry)
• Strong analytical fluency, able to translate between brand strategy, commercial operations, and technology teams
• Exceptional communication skills and the ability to operate successfully in highly matrixed organizations
• Effective interpersonal and relationship management skills with a consultative approach and ability to interact and build trust
• Initiative to understand core business goals, setting direction, building alignment, and driving work forward
• Resourcefulness, proactivity, and influence, able to prioritize in a fast-growing organization

Qualifications

• Graduate degree (MBA, Masters, MD or PhD preferred)
• Demonstrated commercial experience in Oncology