Director, Actuarial Services

About the role

The Director, Actuarial Services is responsible for ensuring actuarial work across analytics and finance teams meets a high standard for quality, rigor, and business relevance.

Responsibilities

• Participate in actuarial, risk analytics, opportunity analytics, and broader analytics team forums to guide work as it’s being built
• Work alongside teams to shape models, analyses, and outputs so they meet actuarial standards for rigor and defensibility
• Step into builds when needed, but focus on raising the quality of work across teams, not owning every model end-to-end
• Bring an actuarial lens to ensure assumptions, methodologies, and conclusions are sound and aligned with business intent
• Help teams translate business questions into structured, analytically sound approaches
• Model Oversight & Risk Management: Review and challenge model design, assumptions, and methodologies across teams; Ensure consistency and clarity in how work is structured, documented, and communicated; Identify risk areas in models and analyses, and guide teams to address them early; Establish practical guardrails and review patterns that raise the overall quality bar without slowing teams down; Set the standard for what “actuarially sound” looks like and ensure work meets that bar before it reaches leadership or clients
• Project & Team Leadership: Manage multiple efforts across teams and ensure work aligns to business priorities and timelines; Coach and develop actuarial and analytics team members; Set clear expectations for quality, timelines, and communication; Partner with cross-functional stakeholders across actuarial, analytics, finance, and clinical teams
• Client & Executive Communication: Translate complex analyses into clear, actionable insights; Present results to internal leadership and external client stakeholders; Support business development efforts through analytical insights
• Process Improvement & Workflow Efficiency: Identify high-friction areas in models, reporting, and data workflows; Drive improvements that reduce manual work and improve consistency; Partner with analytics and AI teams to implement automation and self-service solutions where appropriate; Support adoption of new tools and workflows within the actuarial and analytics teams; Track improvements in cycle time, accuracy, and team capacity

Qualifications

• Bachelor’s degree in a quantitative field (actuarial science, mathematics, statistics, economics, or data science)
• Associate or Fellow of the Society of Actuaries (ASA or FSA)
• 5+ years of experience in a health actuarial setting
• Strong proficiency in Microsoft Excel
• Proven ability to evaluate and improve complex actuarial models
• Strong project management and organizational skills
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience presenting to senior internal and client audiences

Technical Requirements

• High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.