Director, Accreditation Operations

Who We Are:
It all starts with purpose. We are a purpose-driven nonprofit with a dynamic staff culture. With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located in one of Chicago’s most iconic buildings, designed by a world-renowned architectural firm, and is close to public transportation. With more than 350 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Boston area. We were named a 2024 Best-in-Class Employer By Gallagher and Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities

• Provides leadership and oversight for the operational activities of the Commission.
• Serves as a key operational leader, supporting CODA’s mission through oversight of meetings, projects, training, complaint management, records retention, and brand stewardship.
• Ensures that Commission functions, governance processes, and supporting operations are executed effectively, consistently, and in compliance with applicable policies, accreditation requirements, and regulatory standards.

Must Have

• Bachelor's degree
• 10 years of experience in higher education, healthcare, nonprofit or regulatory organization
• Demonstrated experience supporting a volunteer governance body and overseeing stakeholder initiatives
• Experience managing complex operational processes, compliance functions, or complaint resolution systems
• Familiarity with accreditation regulations, governance processes, and peer-review processes
• Understanding of document retention, records management, and confidentiality requirements
• Familiarity with HIPAA compliance requirements and privacy practices
• Proficiency in operational planning, process improvement, and project management
• Excellent verbal communication, writing, facilitation, analytical, negotiation, collaboration, prioritization, and presentation skills
• Influential, a self-starter, results-focused, and strategic
• Travel 3+ times per year, 1-3 nights per trip, for stakeholder conferences, support CODA meetings, or professional development opportunities

Nice to Have

• Master's or Doctoral level degree in education, health administration, dental
• Knowledge of dentistry, higher education administration, and professional volunteers with advanced education
• Knowledge in change management and transformational and servant leadership

Position may require

• Before and after-hours work

Position Benefits

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/dental reimbursement plan
• Ameble Paid time off
• 401(k)
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

ADA Values

• A variety of backgrounds and experiences
• Equal Employment Opportunities

Equal Opportunity Employer

• Protected Veterans
• Individuals with Disabilities