Director, Account & Relationship Management

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Technical Services environment.

Responsibilities

• Lead the global Account Management team to drive revenue growth
• Achieve annual renewal and expansion quotas
• Develop business plans for retention and revenue objectives
• Manage forecasts and pipeline for renewals and expansions
• Create a high-performance culture of accountability and results
• Build account strategies for major global customers
• Engage with executive leaders to align priorities

Qualifications

• Bachelor's degree required; MBA preferred
• 10+ years of experience in enterprise software, SaaS, or technology services
• 5+ years in leadership roles within Account Management or related fields
• Proven track record of achieving significant revenue quotas
• Extensive experience negotiating complex software agreements
• Experience managing relationships with Fortune 500 customers
• Strong financial and commercial acumen

Pay

$137,900 – $246,350 annually

Benefits

• Medical, Dental, & Vision Plans
• 401(k) retirement savings plan
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Commuter Benefits
• Tuition Assistance Program
• Paid Vacation and Sick Leave
• Paid Parental Leave