Director, Account Management & Customer Success - Canada

For our client, we are seeking a Director Account Management & Customer Success - Canada to join the team of a leader in the Enterprise Technology space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $243,000 – $365,000 annually Responsibilities Contribute to the Canadian GTM leadership team, influencing departmental direction Lead managers overseeing Customer Success and Enterprise Account teams Implement segment-level playbooks and strategies to achieve client goals Collaborate with Engineering, Product, and Sales teams for customer success Identify continuous improvement opportunities in processes and playbooks Develop a high-performing Customer Success organization Recruit and nurture talent within the Customer Success team Facilitate CSMs in understanding customer objectives and providing strategic advice Align with Sales and Marketing for upsell growth opportunities Mentor team members on account planning and performance metrics Maintain executive relationships with key partners Qualifications 10+ years of experience leading regionally distributed teams, preferably in B2B SaaS Strong passion for Customer Success aligned with the company’s vision Proven resource management and budget allocation skills Experience managing sales pipelines effectively Demonstrated success driving initiatives cross-functionally through influence Excellent interpersonal and executive relationship management skills Ability to thrive in fast-paced, multi-priority environments Bachelor’s degree required, MS or MBA preferred Benefits Health, pharmacy, optical, and dental care benefits Paid time off and sick time off Short-term and long-term disability coverage Life insurance 401k contribution with eligibility requirements Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.