Director, Account Management
We’re Fiserv, a global leader in Fintech and payments, moving money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers millions of times daily—quickly, reliably, and securely. From credit card swipes to mobile payments and ATM withdrawals, we’re involved.
About the role
The Director of Account Managers has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. You will manage and develop operational relationships, requiring an in-depth understanding of the client’s business, goals, strategies, and industry trends. With a book of business in the thousands, maintaining top-priority relationships with merchants is vital.
Responsibilities
- Develop and manage operational and technical relationships through in-person visits and phone calls to execute the account plan
- Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
- Provide various levels of reporting on accomplishments and in-process activities
- Influence and work cross-functionally on critical initiatives, including incident response, process improvement, and standard operating procedures
- Maintain compliance with system audits, client profile updates, and administrative duties to meet legal and contractual obligations
- Lead a team of Account Managers to build relationships and rapport within their communities
Requirements
- College degree or equivalent experience
- 3+ years’ experience in customer service and leadership
- Ability to travel up to 50%
Preferred Qualifications
- Bachelor’s degree
- Project Management and Leadership experience
- Enterprise problem prevention and resolution experience
- Ability to make independent decisions, exercise good judgment, and manage complex issues
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.