Director Account Management

Responsibilities

• Oversees Account Management teams, leaders and processes for an assigned country.
• Sets strategy, goals and metrics for assigned areas.
• Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
• Manages and drives problem solving efforts between customers and service personnel.
• Owes responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal.
• Develops and implements customer growth plans, including retention, renewal and revenue targets.
• Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically has 10-12 years of experience in Account Management and typically 4-6 years leadership experience.
• Fluent business English skills (Written and spoken).

About the Role

Provides leadership and oversight to the Account Management group. Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.