Director, Access Strategy and Capacity Management
About the role
The Director, Access Strategy and Capacity Management provides strategic and operational leadership for patient access, capacity planning, scheduling optimization, access analytics, and performance improvement across VHC Health Medical Group. The Director develops and executes strategies to improve appointment availability, optimize provider capacity, strengthen referral conversion, enhance scheduling and call center performance, reduce avoidable capacity loss, and improve the patient experience. The Director leads Access Governance and partners with executive, physician, clinical, operational, Information Technology, and Epic leaders to establish Medical Group access standards, remove barriers to care, and implement sustainable operational improvements. This role establishes performance goals, monitors results, and provides data-informed recommendations that support decision-making, resource allocation, and Medical Group growth. The Director is accountable for measurable improvement in access performance, capacity utilization, workflow standardization, governance implementation, and operational outcomes.
Why VHC Health
- Ranked among the top hospitals in Virginia and the Washington, DC metropolitan region by U.S. News & World Report
- Multiple “A” Hospital Safety Grades from The Leapfrog Group
- CMS 5