Direct Support Program Supervisor

About the role

ResCare Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well. Since 1974, we’ve supported individuals with intellectual and developmental disabilities to live more independently at home and in their community.

Responsibilities

• Supervise Direct Support Professionals
• Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
• Generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours.
• Services And Supports Direct Support: Works regularly scheduled shifts as a direct support professional (see DSP position description).
• Documents: Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintains.
• Program Planning: Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts.
• Team Meetings: Attends and assists with routine progress meetings.
• Compliance: Assists the Program Director in maintaining licensing compliance for program services and supports; implements Sevita compliance plan; manages individual rights implementation.
• Management of Individuals’ Assets: When assigned, assures safety of individual’s funds and property; monitors spending and reconciles individual’s financial accounts monthly.
• Incidents: Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director.
• Billing and Utilization: Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.
• Health Care General Health Care: Monitors health of persons being served; documents; communicates with medical professionals as appropriate; implements preventive strategies to limit illness and serious incidents; reviews and monitors documentation across all shifts.
• Appointments: When applicable, schedules or assists in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; documents visits; oversees follow through of orders; communicates results as appropriate with families, guardians, case managers, day programs or others.
• Medications: When applicable, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies.
• Medical Supplies and Equipment: Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use.
• Dietary planning: Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.
• Stakeholder Relations Communications: Maintains productive and professional relations with individuals, families, case managers and other stakeholders.
• Customer Service: Implements Sevita Customer Service Standards; trains DSPs in delivery.
• Personnel Recruitment and Hiring: As needed, assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director and Talent Acquisitions teams.
• Employee Scheduling: Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized.
• Training: Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verifies training records are accessible in the home and are completed by all staff on the schedule.
• Evaluation: Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director.
• Discipline and Termination: Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline.
• Employee Safety: Responsible for employee safety and workers’ compensation within the program; implements and monitors compliance with safety standards.
• Management: May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance.
• Financial Management Purchasing: When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending.
• Individuals’ Served Funds Management: Secures and safeguards individuals' served funds locally; uses forms for money/debit card transfers; updates financial ledgers weekly and maintains itemized receipts for purchases on behalf of individuals served.
• Billing and Utilization: Reviews census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.
• Purchasing: When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending.
• Census Management Census Capture: Captures daily census within systems; understands importance of accurate and timely service capture along with required documentation.
• Census Performance: Develops basic understanding of census, including how census is measured and census performance for locations;
• Escalates potential service disruptions.
• Placements: Supports location preparations required for expected placements (e.g., room & furniture set-up, safety requirements, etc.).
• Maintenance Vehicles: When applicable, test drives vehicle monthly; inspects vehicle lifts and seatbelts monthly; reports safety concerns immediately to supervisor or maintenance personnel; assures vehicle is washed and cleaned; trains staff in safe vehicle operation and safely transporting individuals; ensures routine maintenance is performed.
• Living Environment: When applicable, schedules and monitors daily and seasonal housekeeping; oversees lawn and yard care. Maintains neat, clean and safe environment for individuals served.
• Maintenance and Repair: When applicable, makes or arranges for minor repairs; reports to and schedules repairs by maintenance personnel as required; monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replaces furnace filters monthly.
• Equipment: Monitors wheelchairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment.
• Other: Performs other duties and activities as required, including backfilling roles under your supervision.
• MPA = Mobile Punch Authorized for timekeeping.

Qualifications

• High School diploma or equivalent
• One-year related work experience
• Must be 18 years or older
• Working knowledge of computers

Skills

• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Knowledge of relevant laws and regulations
• Proficiency in computer software and databases

Benefits

Sevita offers competitive benefits including health insurance, retirement plans, paid time off, and opportunities for professional development.

Pay

Salary range: $15.00 - $20.00 per hour, commensurate with experience.

Schedule

Flexible schedule to accommodate the needs of the individuals served.