Direct Support Program Supervisor

About the role

REM Community Services, part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. This is a full-time, non-exempt, hourly supervisor role overseeing a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational, or day programs. Duties are split between direct support, professional or program activities, and supervision.

Responsibilities

• Supervise Direct Support Professionals (DSPs) and oversee day-to-day program operations, including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, and regulatory compliance.
• Work 8 to 16 flexible hours per week in a supervisory capacity and provide direct support for remaining hours.
• Services and Supports:
  • Work scheduled shifts as a direct support professional (DSP).
  • Document required records; review individual records, billing, and program documentation daily for accuracy.
  • Assist the Program Director in developing and implementing individual program plans; train and monitor plan execution across all shifts.
  • Attend and assist with routine progress meetings.
  • Maintain licensing compliance and implement Sevita’s compliance plan; manage individual rights implementation.
  • Ensure safety of individuals’ funds and property; monitor spending and reconcile financial accounts monthly.
  • Complete or assist DSPs in documenting incident reports; submit initial reports to the Program Director.
  • Compile and review census or attendance data; attest to accuracy and submit to the Program Director or billing authority.
• Health Care:
  • Monitor health of individuals served; document and communicate with medical professionals; implement preventive strategies.
  • Schedule or assist in scheduling health care appointments; may accompany individuals; document visits and oversee follow-through.
  • Administer or support self-administration of medications; document delivery and review medication records for accuracy.
  • Review medication errors with employees; communicate changes and provide training across all shifts.
  • Maintain security of medications and supplies; purchase and manage medical supplies and equipment.
• Dietary Planning:
  • Develop menus based on diets, preferences, and occasions; purchase or oversee purchasing of food and supplies.
  • Direct and monitor food service consistent with individual plans.
• Stakeholder Relations:
  • Maintain productive and professional relations with individuals, families, case managers, and other stakeholders.
  • Implement Sevita Customer Service Standards; train DSPs in delivery.
• Personnel Management:
  • Assist with recruitment, interviewing, and hiring of DSPs in consultation with leadership.
  • Populate and maintain schedules to ensure shift coverage and minimize overtime.
  • Assist with onboarding, orientation, and ongoing training on program plans, policies, and procedures.
  • Verify training records are accessible and completed by all staff.
  • Prepare and conduct annual evaluations for DSPs in consultation with the Program Director.
  • Coach employees; address disciplinary issues; recommend or participate in termination decisions.
  • Ensure employee safety and workers’ compensation compliance; monitor safety standards.
  • Lead or assist with monthly program meetings; document agenda and attendance.
• Financial Management:
  • Purchase food, household supplies, office supplies, and minor equipment; review and attest to company credit card statements.
  • Secure and safeguard individuals’ funds; manage transfers and update financial ledgers weekly.
  • Review census, attendance, and documentation to ensure accurate billing; monitor service utilization.
  • Monitor staffing hours for budgetary compliance.
• Census Management:
  • Capture daily census within systems; ensure accurate and timely service documentation.
  • Develop understanding of census measurement and performance; escalate potential service disruptions.
  • Support preparations for expected placements (e.g., room setup, safety requirements).
• Maintenance:
  • Vehicles: Test drive monthly; inspect lifts and seatbelts; report safety concerns; ensure cleaning and routine maintenance; train staff on safe operation.
  • Living Environment: Schedule and monitor housekeeping; oversee lawn and yard care; maintain a neat, clean, and safe environment.
  • Maintenance and Repair: Arrange minor repairs; report and schedule repairs with maintenance personnel; monitor environmental safety (e.g., water temperature, alarms, extinguishers).
  • Monitor and ensure prompt repair of wheelchairs, lifts, and safety equipment.
• Perform other duties as required, including backfilling roles under your supervision.

Supervisory Responsibilities

• Supervise Direct Support Professionals; manage assigned personnel.
• Complete performance evaluations, orientation, and training.
• Make decisions on employee hires, transfers, promotions, salary changes, discipline, and terminations.
• Resolve employee problems within position responsibilities.

Requirements

• High School diploma or equivalent.
• One year of related work experience.
• Must be 18 years or older.
• Working knowledge of computers.
• Current driver’s license, car registration, and auto insurance if driving on behalf of the company or transporting individuals.
• Other licensure(s) or certification(s) where required by regulatory authority.

Work Environment

Provides and oversees services or supports in residential, vocational, or in-home settings. Works at the program location and is expected to visit each shift and all employees at least once per month, including supervising periodic or hourly services.

Physical Requirements

Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.