Direct Support Professional Lead

About the role

The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Responsibilities

• Staff Management: Provide guidance, support, and direction to staff members; assign duties and responsibilities based on program needs and individuals' strengths; conduct regular check-ins and provide feedback regarding performance and areas for improvement.
• Client Care and Safety: Ensure the safety and security of clients and staff by enforcing program policies and procedures; monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns; respond to emergencies or crises effectively, following established protocols and seeking assistance as needed.
• Specific Job Functions: Act as Lead staff and point person when on shift; prepare and manage house schedules in coordination with the Program Manager; perform Direct Care responsibilities including ADLs, food preparation/feeding, maintaining required supervision; medication management and administration; incident management in coordination with Program Manager and QCO; manage all household needs including menu development, grocery shopping, housekeeping; ensure ongoing upkeep and maintenance of assigned home; ensure overall cleanliness; attend to daily maintenance needs (lightbulbs, filter cleanings, etc.); identify needed repairs and submit maintenance requests.

Requirements

• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4‑5 years' experience working in a human services residential setting.
• 1‑3 total years of experience required.
• Willingness to obtain NADSP Certification within the first year of hire, if required.

Skills

• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment.
• Ability to make quick decisions and remain calm under pressure.
• Ability to work independently and collaboratively as part of a team.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions.
• DailyPay – access your pay when you need it!
• Goga well