Jobs · Customer Service · Ohio

Direct Support Professional II

Take Another Chance · Cleveland, OH · 1 mo ago
On-siteCustomer Service$18–$19/hrPart-time

Key Responsibilities

  • Provide person-centered support with activities of daily living, including bathing, grooming, toileting, dressing, and meal preparation.
  • Absorb individuals with mobility, transfers, and physical support needs while promoting dignity and independence.
  • Encourage skill development and increased independence through daily routines and individualized supports.
  • Administer medications in accordance with Ohio DODD standards, physician orders, and agency policies.
  • Monitor individuals for changes in health, behavior, or overall well-being and communicate concerns promptly to appropriate team members.
  • Implement and follow Individual Service Plans (ISPs), behavior support strategies, and safety plans to ensure quality care.
  • Support individuals in participating in community activities, appointments, recreational opportunities, and personal interests.
  • Provide safe and reliable transportation as needed.
  • Maintain a clean, organized, and safe living environment that supports the individual's health and well-being.
  • Complete accurate, timely, and objective documentation, including daily notes, medication records, and incident reporting as required.
  • Maintain compliance with company policies, ISP requirements, DODD regulations, and all applicable standards.
  • Participate in team meetings, trainings, and shift communication to support continuity of care and consistent service delivery.
  • Develop positive, professional relationships with individuals served, families, guardians, and interdisciplinary team members.
  • Foster an environment of respect, dignity, choice, and self-advocacy.
  • Collaborate effectively with coworkers to ensure consistent supports and high-quality services across all shifts.
  • Serve as a positive role model and resource for newer team members when appropriate.

Requirements

  • Must be at least 18 years old
  • High school diploma or equivalent
  • Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles
  • Reliable daily access to a personal vehicle to transport clients
  • Proof of active auto insurance meeting Ohio minimum requirements
  • Ability to pass both a criminal and a driving history background check
  • Current AHA Heartsaver First Aid/CPR/AED certification
  • Current Category I Medication Administration Certification with the Ohio DODD
  • Minimum 2 years of prior experience supporting individuals with developmental disabilities
  • Ability to lift up to 50 pounds and perform physical tasks, including bending, reaching, and standing for extended periods
  • Ability to work assigned shifts consistently to support continuity of care

Professional Skills & Competencies

  • Proficiency with electronic documentation systems and basic computer applications
  • Strong written and verbal communication skills, including accurate and timely documentation
  • Ability to work independently while exercising sound judgment and decision-making
  • Professional interpersonal skills to effectively support individuals served and collaborate with team members
  • Strong understanding of person-centered supports, client rights, and maintaining professional boundaries
  • Ability to adapt to changing client needs while maintaining a calm, professional demeanor
  • Demonstrated reliability, accountability, and commitment to quality care

What We Offer

  • Make a meaningful difference in the lives of individuals with developmental disabilities every day.
  • Join a supportive, mission-driven team environment guided by our C.O.D.E. values.
  • Receive paid training and certification support to help you succeed and grow professionally.
  • Access opportunities for additional hours, career development, and advancement.
  • Enjoy paid holidays and a workplace that recognizes and values your contributions.

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