DIRECT SUPPORT PROFESSIONAL-HOURLY

Position Summary

The Direct Support Professional (DSP) is a valued member of the interdisciplinary team who provides direct support and assistance to individuals with intellectual, developmental, and behavioral health challenges. Working in a residential setting, the DSP helps individuals develop daily living skills, maintain their health and safety, build meaningful relationships, and participate fully in their communities.

Essential Responsibilities

• Aid individuals with activities of daily living (ADLs), including personal hygiene and grooming, dressing and self-care, meal planning and preparation, household tasks, and light housekeeping.
• Support individuals in daily medication routines in accordance with agency policies and procedures.
• Encourage self-sufficiency and personal growth through positive coaching and guidance.
• Support individuals in developing and maintaining independent living skills.
• Encourage self-sufficiency and personal growth through positive coaching and guidance.
• Model hope, positivity, and resilience in all interactions.
• Maintain a safe, supportive, and welcoming environment.
• Monitor the overall health, well-being, and safety of individuals served.
• Observe and report changes in behavior, health status, or living conditions.
• Ensure the safety and welfare of individuals while promoting dignity and independence.
• Monitor for potential crisis situations and respond appropriately using approved interventions.
• Utilize training and best practices to effectively manage crisis situations.
• Follow established procedures for emergency response and incident reporting.
• Report suspected abuse, neglect, exploitation, or mistreatment in accordance with organizational policies and regulatory requirements.
• Maintain accurate and timely documentation of services, activities, observations, and incidents.
• Follow agency policies, procedures, and ethical standards.
• Protect the confidentiality and privacy of individuals receiving services.
• Ensure compliance with all regulatory and program requirements.
• Work collaboratively with supervisors, clinicians, family members, and other team members.
• Participate in team meetings, training programs, and professional development opportunities.
• Contribute to a positive team environment focused on high-quality service and support.

Qualifications

• High School Diploma or GED.
• Valid Delaware Driver's License.
• Minimum of three (3) years of acceptable driving history.
• Ability to meet agency driving requirements.
• Experience supporting individuals with: Intellectual and developmental disabilities, Behavioral health challenges, Mental health conditions, Residential or community-based services.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational and follow-up skills.
• Ability to work independently and as part of a team.
• Basic computer proficiency; experience with Microsoft Office and electronic documentation systems is a plus.
• Commitment to person-centered care and recovery-oriented practices.

Additional Skills

• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational and follow-up skills.
• Ability to work independently and as part of a team.
• Basic computer proficiency; experience with Microsoft Office and electronic documentation systems is a plus.
• Commitment to person-centered care and recovery-oriented practices.

Core Competencies

• Compassion and Empathy
• Person-Centered Support
• Professional Communication
• Community Inclusion
• Problem Solving
• Crisis Response and De-escalation
• Teamwork and Collaboration
• Accountability and Reliability
• Documentation and Recordkeeping
• Cultural Awareness and Respect

Working Conditions

• Primarily based in a residential behavioral health setting.
• May include: Day, evening, overnight, weekend, and holiday shifts.
• Community outings and transportation of individuals served.
• Residential homes and community environments.
• Exposure to individuals experiencing behavioral health challenges or crisis situations.
• Active engagement throughout the shift, including standing, walking, and supporting individuals in various activities.
• Safely operate a motor vehicle.
• Respond quickly and effectively in emergency situations.
• Participate in approved behavioral intervention techniques when required.

Why Join RHD?

• RHD and its affiliated organizations are committed to providing equal employment opportunities to all employees and applicants.
• We are dedicated to creating a diverse, inclusive, and welcoming workplace for all.
• We believe that every person deserves the opportunity to live a fulfilling and meaningful life.
• As a Direct Support Professional, you'll have the opportunity to make a lasting impact while working alongside a dedicated team committed to empowerment, recovery, and community inclusion.
• We value: Compassion and Respect, Diversity and Inclusion, Teamwork and Collaboration, Professional Growth, Excellence in Service.