Direct Service Advocate-HYPP-2nd -PT

Department: Holyoke Youth Parent Program | Reports To: Site Director | FLSA Status: Non-Exempt

About the role

The Direct Service Advocate (DSA) provides support, advocacy, and role modeling to adult, teen, and child program participants living in the YWCA's residential programs. DSAs work within a team model alongside peers, supervisors, clinicians, and external connections to best serve program participants, supporting the agency's mission and trauma-informed service model to deliver safe, consistent, and quality services to vulnerable populations.

Responsibilities

• Conduct safety checks on residents and children to support children's safety and well-being, ensuring mothers supervise children at all times.
• Encourage and support the development of life skills, positive parenting, and improved parent-child interaction; offer support to moms during crises or overwhelming periods.
• Document and provide daily program communication, including case notes, resident files, and communication logs for every shift using AWARDS.
• Maintain facility and property upkeep (e.g., vacuuming, laundry, shoveling, raking, mopping, bedroom preparation) and ensure 100% of chores are completed properly before signing off on the chore list.
• Follow program procedures, rules, regulations, and policies.
• Ensure a safe and supportive living environment by completing all required safety sweeps (minimum of four times each shift) to verify premises, including alarms, doors, windows, appliances, and bedrooms.
• Work holiday shifts as part of a 24/7 program, depending on schedule.

Qualifications

• A.A. or equivalent education or experience in a human service field.
• One year of counseling and direct service experience.
• Preferred experience working with victims of domestic violence.
• Reliable transportation and/or valid driver's license preferred.

Pay

$21.00 hourly

Schedule

Part-Time, 15 hours bi-weekly; every other weekend, 3pm–11pm.