Direct Sales Representative

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a team member, you will share in our commitment to providing mobility and renewed life to people around the world.

About the Role

As a Direct Sales Representative, you will drive territory growth by developing and executing strategic sales plans while serving as a trusted clinical and business partner to orthopedic surgeons, operating room teams, and healthcare providers. This role combines consultative selling, relationship management, and clinical expertise to deliver exceptional customer experiences and achieve sales objectives.

You will build strong customer relationships, provide operating room case coverage, educate healthcare professionals on products, coordinate product evaluations and training, and ensure product availability. You will also identify new business opportunities, grow existing accounts, manage territory performance, and maintain accurate sales reporting and inventory.

The ideal candidate is a highly motivated, relationship-focused sales professional who thrives in a fast-paced environment, is comfortable supporting surgical procedures, and is committed to delivering outstanding customer service while maintaining the highest standards of compliance and professionalism.

Work Environment

This position operates from the employee’s home office and covers the Kalamazoo territory. Employees are routinely required to be present in hospital environments, including operating rooms during surgeries.

Responsibilities

• Build and maintain customer relationships while covering orthopedic procedures with clinical proficiency and business acumen.
• Educate customers on P28 products.
• Prepare reports of business transactions.
• Build and implement sales plans for the assigned territory, manage and track customer sales activity and prospective customer initiatives, achieve sales quotas, and report on sales progress and competitor activities to sales leaders.
• Enter new customer data and other sales data for current customers into P28’s delegated systems.
• Facilitate on-time delivery of products to customers.
• Educate and inform sales representatives, doctors, nurses, and appropriate staff personnel on the proper use and maintenance of P28 products.
• Provide territory case coverage.
• Manage and maintain a sample inventory of products.
• Solve product problems for customers in an expeditious fashion.
• Travel to and attend trade shows, conventions, and/or clinical meetings.
• Plan, coordinate, and execute local educational and sales events, with the support of internal resources, to augment business.
• Coordinate customer training.
• Aggressively solicit orders from present and prospective customers for assigned products.
• Strictly adhere to all laws and Paragon 28 policies regarding interactions with Health Care Professionals, product handling and complaints, expense reporting, sales activities, and training.
• Keep respective Direct Sales Representative informed of territory progress on a regular basis.
• Direct product evaluations in operating room (OR) and office settings.
• Complete sales training successfully.

Requirements

• Bachelor’s degree preferred.
• Prior orthopedic sales experience preferred; and/or ability to learn and understand orthopedic concepts quickly.
• Strong sales and communication skills.
• Strong work ethic.
• Valid driver’s license and active vehicle insurance policy.
• Able to work efficiently and autonomously with little direction when outside of clinical events.
• Residence within the geographical contracted territory of business is required, unless prior approval is granted by the Executive VP of Sales and/or CEO.

Physical Demands

• Regularly required to communicate with individuals internal and external to the organization.
• Frequently required to move about the facility.
• May be required to lift up to 50 lbs. by themselves.
• Must have the ability to wear a 7-9-pound protective lead apron for extended periods in the operating room.
• Requires sitting, standing, and/or walking for up to eight or more hours per day; frequent bending/stooping, squatting, and balance.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus related to travel and operating a personal computer.

Travel Expectations

• 20% overnight travel.
• Required to attend national meetings, district meetings, and other training as requested.

Benefits

To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location-specific competitive total rewards, wellness incentives, and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and has a strong sense of belonging.