Direct Sales Director

About the role

This position manages multiple direct sales teams to sell multi-line insurance products to prospective customers, primarily through inbound calls. This role bridges tactical execution and strategic direction, ensuring alignment between frontline operations and broader organizational goals.

Responsibilities

• Focuses on sales production and sales representative efficiency.
• Safeguards consistent communication and execution of sales strategies, compliance standards, product or process updates, and customer experience goals to assigned teams.
• Ensures production targets are met for both sales representatives and supervisors.
• Drives a culture of ownership, accountability, recognition, and continuous improvement through regular performance reviews, coaching sessions, and development planning.
• Coaches and develops supervisors to enhance clear communication, team leadership, and employee engagement.
• Participates in workforce planning, hiring, and succession planning efforts.
• Manages performance management and sets the appropriate thresholds.
• Analyzes performance data across teams to identify trends, opportunities, and risks through root cause analysis.
• Recommends and implements targeted action plans.
• Partners with directors to translate strategic objectives into actionable team-level plans and initiatives.
• Leads cross-functional projects and pilots aimed at improving sales processes, technology adoption, and customer satisfaction.
• Investigates and resolves escalated customer issues in a timely manner.

Requirements

• Minimum seven years of sales and call center experience required, preferably in direct sales.
• Minimum two years of people leadership experience required.

Qualifications

• Demonstrates excellent judgment and decision making skills.
• Effective interpersonal skills.
• Ability to influence internal and/or external constituents.
• Builds and manages effective teams.
• Instills commitment to organizational goals.
• Demonstrated problem solving skills.
• Possesses strong technical aptitude.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location. Bonus Opportunity (based on Company and Individual Performance), 401(k), Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Life Insurance, Paid Time Off, Paid Parental Leave, Tuition Assistance. For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer.

Job Location(s)

US - KS - Kansas City

Additional Information

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasional moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequent uses of shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequent performance of fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.