Direct Care Staff– 1st & 2nd Shift Opportunities

About the role

FamilyAid is one of America's leading providers of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures. We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma (especially for children), and provide wraparound supports that foster long-term stability.

The Direct Care Staff works with homeless families temporarily living at the program, ensuring their comfort, safety, and adherence to rules and regulations. Reporting to the Program Manager, this role provides direct care and essential services to families, supports safe day-to-day operations, and collaborates with staff to facilitate the rapid transition of families to permanent, stable housing using a trauma-informed approach.

Responsibilities

• Ensure the program is a safe, respectful, and supportive environment for families, visitors, and staff.
• Assist families in understanding and complying with policies and practices.
• Monitor shared areas and family units to maintain safety and security.
• Respond to client crises, adhering to agency and state incident reporting and child safety protocols.
• Use person-centered, harm-reduction, trauma-informed, culturally competent, and strengths-based approaches in all interactions.

Requirements

• High School diploma or GED required.
• Bilingual in English and Haitian Creole or Spanish required.
• Associate or bachelor’s degree preferred, or significant relevant experience.
• Understanding of Trauma-Informed Care preferred.
• Understanding of de-escalation techniques preferred.
• Previous human service experience, preferably residential, with a strong interest in working with homeless families.

Schedule

This position requires an onsite presence and is not eligible for remote or hybrid work. The role is classified as essential for weather emergencies. The program is located in Newton and is accessible via public transportation.

Three schedule opportunities are available:

• Sunday–Thursday: 7:00 AM–3:30 PM
• Sunday, Monday, Friday & Saturday: 3:00 PM–11:00 PM
• Tuesday–Saturday: 7:00 AM–3:30 PM

Pay

Starting compensation: $22.00/hour.